A complaints may be filed in person, via telephone, in writing, or by email. A person filing a complaint should be willing to identify themselves and give specific information relating to the complaint. Anonymous complaints will be handled in the same manner unless there is no supporting information, evidence, or witnesses for corroborative purposes.
All employees will courteously and promptly accept and record in writing any complaint. Employees may attempt to resolve the complaint, but will not attempt to dissuade a person from lodging a complaint. Employees will immediately document all required information and notify a supervisor of the complaint.