Credit Transactions

It is a discriminatory practice to “deny credit, increase the charges or fees for or collateral required to secure credit, restrict the amount or use of credit extended, impose different terms or conditions with respect to the credit extended to a person, or item or service related thereto because of race, color, religion, sex, national origin, age (40 or older), physical or mental disability, marital status, or receipt of public assistance."

The law does not prohibit the party providing credit from considering the credit history of a person seeking credit.

If you are a person who has been denied credit based on discriminatory reasons, you may file a complaint of discrimination.

While it is best to file your complaint as soon as possible, you must file your complaint no later than 180 days from the “last date of harm” – the date you believe the most recent discriminatory event occurred. You should be prepared to provide specifics about the type of discrimination you believe you encountered, such as denial of credit, higher interest rates or fees, etc.  You should also be prepared to provide specifics such as the location address, company and individual names of persons involved, complete contact information, and other details pertaining to the alleged discrimination.

Once submitted, you will be contacted by the Department within 30 days. If it is determined that the Department has jurisdiction, your complaint will be assigned to an investigator who will review and investigate your complaint, which may include additional interviews with yourself, the credit provider, witnesses, etc. Supporting documents may also be requested and reviewed.

We encourage the parties to reach an informal resolution to the dispute. If no resolution can be reached, upon the conclusion of the investigation we will determine whether there is “probable cause” to believe unlawful discrimination occurred. If the allegation is not supported by evidence, the complaint will be dismissed. If a probable cause finding is issued, we will attempt to eliminate the alleged unlawful practices by informal methods of conciliation. If we are unable to resolve the complaint through informal negotiations or conciliation, we will provide for an administrative hearing to determine what remedy is necessary to correct the effect of the discrimination.