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The State Health Insurance Counseling Program (SHIC) offers free help with Medicare and other health insurance. Trained counselors who work through local sponsoring organizations can help answer your questions. SHIC counselors have no connection with any insurance company or product.

SHIC counselors are trained in all aspects of senior insurance issues, such as Medicare, Medicare Part D and Medicare Advantage plans.

SHIC receives funding from the Administration for Community Living (ASL). The program helps Medicare beneficiaries navigate through the processes and products of Medicare by providing information in an understandable format so they can make informed decisions regarding their health care coverage. If you receive Medicare, counselors can help you with:

  • Paperwork and statements: understand paperwork and statements that you receive after a doctor visit, hospital stay or other experience.
  • Bills: sort out and reconcile statements, hospital or clinic bills and help you figure out what has been paid and what you need to pay.
  • Claims filing and appeals: claims filing or appeals if payment has been denied.
  • Options for coverage: options for private insurance or to supplement your Medicare, such as Part D plans, Medicare Supplement plans or Medicare Advantage plans.
  • Options for the future: review and understand long-term care insurance and offer you tools to help make the right choice for you.

To schedule an appointment or to locate the SHIC program sponsor nearest you, please contact us.

701.328.9610 fax
888.575.6611 toll free
800.366.6888 TTY line

If you need assistance with translation or communication, please contact SHIC at 1-888-575-6611. This is a free service offered to all SHIC program participants.

SHIC Brochure

Insurance Considerations for Seniors

Apply for Medicare Online

Medicare Website

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North Dakota Insurance Department
600 E. Boulevard Ave.
Bismarck, ND 58505-0320
Phone 701.328.2440
Toll free 800.247.0560
Fax 701.328.4880

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