Standardize the solution to provide the enterprise the ability to provide interactive voice response systems.
Interactive Voice Response (IVR) - Interactive voice response is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad.
This standard applies to all executive branch state agencies including the University Systems Office but excluding other higher education institutions, i.e. campuses and agricultural and research centers.
North Dakota's CIO/CTO directs that IT Policy be created to establish statewide information technology policies and standards as defined within ND Century Code (Chapter 54-59-09).
Non-compliance with this standard shall be reported to the Office of the State Auditor.
Revision Number: 1
Revision Date: 2021-06-04
Effective Date: 2021-06-04
Last Reviewed: 2021-06-04