Purpose

Standardize the solution to provide the enterprise the ability to provide interactive voice response systems. 

Standard

  1. Avaya IVR from Avaya; will be used to fulfill the IVR business needs.

Definitions

Interactive Voice Response (IVR) - Interactive voice response is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad. 

Scope

This standard applies to all executive branch state agencies including the University Systems Office but excluding other higher education institutions, i.e. campuses and agricultural and research centers.

Statement of Commitment

North Dakota's CIO/CTO directs that IT Policy be created to establish statewide information technology policies and standards as defined within ND Century Code (Chapter 54-59-09).

Non-Compliance

Non-compliance with this standard shall be reported to the Office of the State Auditor.


Revision Number: 1
Revision Date: 2021-06-04
Effective Date: 2021-06-04
Last Reviewed: 2021-06-04
Number: POL0020204