Purpose

Standardize the solution to provide the enterprise with incident management.

Standard

  1. IT Service Management from ServiceNow; will be used to fulfill incident management needs.

Definitions

Incident Management - Activities to identify, analyze, and restore normal service operation.

Scope

This standard applies to all executive branch state agencies including the University Systems Office but excluding other higher education institutions, i.e. campuses and agricultural and research centers.

Statement of Commitment

North Dakota's CIO/CTO directs that IT Policy be created to establish statewide information technology policies and standards as defined within ND Century Code (Chapter 54-59-09).

Non-Compliance

Non-compliance with this standard shall be reported to the Office of the State Auditor.


Revision Number: 1
Revision Date: 2021-05-12
Effective Date: 2021-05-12
Last Reviewed: 2021-05-12
Number: POL0020192