North Dakota Information Technology Department (ITD)Voice services include dial tone and telephone support as well as consulting, design, and engineering of voice technologies and applications.
ITD’s online Work Management System (WMS) may be used to submit a "Telecommunications" service requests. ITD's Enterprise Service Level Agreement includes Service Level Objectives and Standard Intervals for Request Fulfillment.
This page contains information about the Avaya voicemail upgrade originally planned for Friday, October 24th 2014 at 9:00PM. Note that this upgrade has been postponed.
On Friday, May 16, 2014, ITD Network Services Division will be holding a Technology Showcase event.
ITD now offers audio/web conferencing using an Avaya product called Avaya Aura Conferencing (AAC).
The statewide network, known as the North Dakota Statewide Technology Access for Government and Education network (STAGEnet) mission states that that it "will develop and enhance a statewide network to service its primary consumers".
| Title | Current Rate | Current One Time Fee |
|---|---|---|
|
ITD will charge a per-minute rate for inbound toll-free service. |
0.07/min. | |
|
Call recording allows agencies to record incoming or outgoing phone calls. |
10.50/mo. | 375.00/user |
|
Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number. |
2.10/call | |
|
IVR applications and systems allow people to interact with information over the telephone. |
130.00/port | |
|
ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere outside the Continental United States. |
0.50/min | |
|
ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere in the Continental United States. |
0.06/min. | |
|
Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number. |
2.10/call | |
|
A phone extension requires specialized wiring allowing a secondary instrument to share a single port on a telephone switch. |
8.00/mo. | |
|
Basic phone service is the activation of a port in an ITD provided telephone switch. |
20.00/mo. | |
|
This telephone has a speaker and a larger display with additional functionality. |
3.00/mo. | |
|
The Telephone Systems Analyst rate only applies to applications that are specific to a customer’s business application and require a substantial amount of the analyst's time. |
75.00/hr. | |
|
Voice mail is storage on the telephone switch assigned to a unique number. |
5.00/mo. |
All rates include 4.9% overhead charge.
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