Voice services include dial tone and telephone support as well as consulting, design, and engineering of voice technologies and applications.
ITD’s online Work Management System (WMS) may be used to submit a "Telecommunications" service requests. ITD's Enterprise Service Level Agreement includes Service Level Objectives and Standard Intervals for Request Fulfillment.
ITD will charge a per-minute rate for inbound toll-free service.
Call recording allows agencies to record incoming or outgoing phone calls.
Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number.
IVR applications and systems allow people to interact with information over the telephone.
ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere outside the Continental United States.
ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere in the Continental United States.
A phone extension requires specialized wiring allowing a secondary instrument to share a single port on a telephone switch.
Basic phone service is the activation of a port in an ITD provided telephone switch.
This telephone has a speaker and a larger display with additional functionality.
The Telephone Systems Analyst rate only applies to applications that are specific to a customer’s business application and require a substantial amount of the analyst's time.
Voice mail is storage on the telephone switch assigned to a unique number.
ITD is pleased to announce a set of rate reductions effective as of February 1st, 2016.
Skype for Business 2016 uses a new “click to call” technology that is not fully compatible with the enterprise phone system. ITD is researching a solution to enable click to call functionality on Skype for Business 2016.
ITD now offers audio/web conferencing using an Avaya product called Avaya Aura Conferencing (AAC).
The statewide network, known as the North Dakota Statewide Technology Access for Government and Education network (STAGEnet) mission states that it "will develop and enhance a statewide network to service its primary consumers".
On Friday, May 16, 2014, ITD Network Services Division will be holding a Technology Showcase event.
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, VoIP, video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated Voicemail, Email, SMS and Fax).
Network services accommodate an every-increasing amount of data, voice, video, and multimedia traffic over a statewide backbone to support the missions of government and education.