Voice

ITD will charge a per-minute rate for inbound toll-free service.

Call recording allows agencies to record incoming or outgoing phone calls.

Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number.

IVR applications and systems allow people to interact with information over the telephone.

ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere outside the Continental United States.

ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere in the Continental United States.

Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number.

A phone extension requires specialized wiring allowing a secondary instrument to share a single port on a telephone switch.

Basic phone service is the activation of a port in an ITD provided telephone switch.

This telephone has a speaker and a larger display with additional functionality.

The Telephone Systems Analyst rate only applies to applications that are specific to a customer’s business application and require a substantial amount of the analyst's time.

Voice mail is storage on the telephone switch assigned to a unique number.