Voice

Voice services include dial tone and telephone support as well as consulting, design, and engineering of voice technologies and applications.

Service Categories

Requesting Service

ITD’s online Work Management System (WMS) may be used to submit a "Telecommunications" service requests. ITD's Enterprise Service Level Agreement includes Service Level Objectives and Standard Intervals for Request Fulfillment.

Associated Rates

Title Current Rate Current One Time Fee
800 Service

ITD will charge a per-minute rate for inbound toll-free service.

0.05/min.
Call Recording

Call recording allows agencies to record incoming or outgoing phone calls.

10.50/mo. 375.00/user
In-State Directory Assistance

Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number.

2.10/call
Interactive Voice Response (IVR)

IVR applications and systems allow people to interact with information over the telephone.

150.00/port
International Long Distance

ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere outside the Continental United States.

0.50/min
Long Distance

ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere in the Continental United States.

0.045/min.
Out-of-State Directory Assistance

Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number.

2.10/call
Phone Extension

A phone extension requires specialized wiring allowing a secondary instrument to share a single port on a telephone switch.

8.00/mo.
Phone-Basic Service (per circuit)

Basic phone service is the activation of a port in an ITD provided telephone switch.

20.00/mo.
Professional Speaker/Display Phone

This telephone has a speaker and a larger display with additional functionality.

3.00/mo.
Telephone Systems Analyst

The Telephone Systems Analyst rate only applies to applications that are specific to a customer’s business application and require a substantial amount of the analyst's time.

81.00/hr.
Voice Mail

Voice mail is storage on the telephone switch assigned to a unique number.

5.00/mo.

News

Rate ReductionsPosted: Mar 7, 2016News

ITD is pleased to announce a set of rate reductions effective as of February 1st, 2016.                              

Skype 2016 Click to Call SupportPosted: Oct 7, 2015News

Skype for Business 2016 uses a new “click to call” technology that is not fully compatible with the enterprise phone system. ITD is researching a solution to enable click to call functionality on Skype for Business 2016.

ITD now offers audio/web conferencing using an Avaya product called Avaya Aura Conferencing (AAC).

In-State Long DistancePosted: Aug 2, 2013News

The statewide network, known as the North Dakota Statewide Technology Access for Government and Education network (STAGEnet) mission states that it "will develop and enhance a statewide network to service its primary consumers". 

Events

Technology ShowcaseEvent occurs on: Friday, May 16, 2014 - 1:30pmEvent

On Friday, May 16, 2014, ITD Network Services Division will be holding a Technology Showcase event.