You can manage your Avaya phone password using ITD's online phone password change app. This password allows you to log into your Avaya desk phone and use the Avaya Lync/Skype for Business plugin.

**Note: If your desk telephone number is not listed in the Outlook Address Book (some users list the main department telephone number), you will have to submit a ticket to the ITD Service Desk in order to change your password. If your desk telephone number is listed in the Outlook Address Book, proceed to step #1 below.

1) Go to ITD phone password change website (https://ppro.nd.gov/?ServiceProviderId=98123245) and enter your nd.gov credentials to sign in.

Sign-In Screen

 

  1. Click on the "Change Telephone Password" button.

Change Telephone Password

 

  1. Enter your new telephone password. Keep ‘No’ selected for "Reboot Telephone." Click "Submit."

New Password Screen

 

4. If you already have the Avaya Plugin for Lync/Skype installed, you will need to update the plugin with your new password. Refer to the Avaya Plugin page for these instructions.