Email (electronic mail) is a means of transmitting computer-based messages over a network, typically the Internet. Today's email programs are often bundled with other tools designed to improve collaboration, such as calendars, contact lists, and task lists.
ITD provides email service to the majority of state government and many local government entities. There are nearly 15,000 entries in the email directory for state government.
Outlook Web App
Pioneer Web Access
Basic email is available to ND local government as a complementary extension of the statewide network. The existing Pioneer service is moving from the current on-premises host to Exchange Online. See instructions below on how to configure Outlook and mobile clients and migrate existing Pioneer mail and webmail contacts to Exchange Online.
Move Pioneer Mail to Exchange
Transfer Pioneer Webmail Contacts
Office 365 Online Access
Email is inherently unsecured; therefore, ITD offers an add-on feature that provides encryption for agencies that use email to exchange sensitive and/or confidential information. One must first be given permission send secure messages. Submit a Generic Service Request in WMS for permission. To send a secure message, simply add "Securemail:" to the subject line of outbound messages. The recipient automatically receives instructions to access the email via the Secure Message Center.
Users may initiate voice calls from within the Outlook client. Follow the Avaya Outlook Plugin Installation Instructions to enable the functionality to initiate a call through a user's desk phone.
Note: Follow the Avaya Lync/Skype for Business Plugin Installation Instructions to enable dialing capabilities from IM clients.
ITD’s online Work Management System (WMS) may be used to submit a "Email/IM/Rightfax/Quota" service request. ITD's Enterprise Service Level Agreement includes Service Level Objectives and Standard Intervals for Request Fulfillment.
A centralized e-mail encryption service exists for agencies that need to exchange secure messages with external entities. There is a one-time user install fee plus a monthly fee for each user accessing the system.
ITD allows for additional storage to be acquired for email mailboxes.
Microsoft Exchange services are available to political subdivisions that require email functionality beyond the basic POP3/SMTP service provided with their statewide network connectivity. A monthly fee is assessed for each e-mail account.
Network access charge is assessed for each state FTE for statewide area network access and other network services.
Establishes policies for the use of enterprise email in North Dakota state government.
The Microsoft Office 365 suite is a subscription service agencies can purchase through ITD.
Instant Messaging (IM) allows real-time communication with contacts.
File transfer is a managed method of transferring data from one computer to another. As an alternative to email, file transfer is sometimes necessary to address security, size, and/or automation.