Email (electronic mail) is a means of transmitting computer-based messages over a network, typically the Internet. Today's email programs are often bundled with other tools designed to improve collaboration, such as calendars, contact lists, and task lists.
ITD provides email service to the majority of state government and many local government entities. There are nearly 15,000 entries in the email directory for state government.
Email is inherently unsecured. Therefore, ITD offers an add-on feature (powered by Cisco Ironport) that provides encryption for agencies that use email to exchange sensitive and/or confidential information. It's as simple as adding "Securemail:" to the subject line of outbound messages. The recipient automatically receives instructions to access the email via the Secure Message Center.
The content of this section is based upon a mutual agreement between ITD and the IT Coordinators Council (reviewed December 14, 2016). In conjunction with ITD's Enterprise Service Level Agreement and Hosting Service Level Agreement, it acts as a Service Level Agreement between ITD and all customers utilizing this service.
All email from the public passes through enterprise email gateways. They are the only servers with email ports exposed to the public through the firewall. The gateways are configured to protect against open-relaying of messages; thus ensuring that spammers do not maliciously utilize the state's system and that legitimate service providers do not block (or blacklist) email from the state.
By default, Microsoft Exchange and Pioneer mailboxes are configured to:
For an additional charge, mailbox quotas can be increased in 1 GB increments.
Email has a Recovery Time Objective of one hour.
ITD’s online Work Management System (WMS) may be used to submit a "Email/IM/Rightfax/Quota" service request. ITD's Enterprise Service Level Agreement includes Service Level Objectives and Standard Intervals for Request Fulfillment.
Microsoft Exchange services are available to political subdivisions that require email functionality beyond the basic POP3/SMTP service provided with their statewide network connectivity. A monthly fee is assessed for each e-mail account.
A centralized e-mail encryption service exists for agencies that need to exchange secure messages with external entities. There is a one-time user install fee plus a monthly fee for each user accessing the system.
ITD allows for additional storage to be acquired for email mailboxes.
Network access charge is assessed for each state FTE for statewide area network access and other network services.
Establishes policies for the use of enterprise email in North Dakota state government.
ITD is beginning the process of scheduling agency migrations from Exchange Server 2010 to Exchange Server 2013. Starting late January 2016, ITD will be contacting agency IT Coordinators to schedule migrations on a per agency basis with the goal of completing all migrations by the end of March, 2016.
On Monday, July 6th, The IronPort Encryption Appliance (IEA), which is used by agencies to send encrypted email to external recipients, will be replaced with Cisco Registered Envelope Service (CRES).
Voice services include dial tone and telephone support as well as consulting, design, and engineering of voice technologies and applications.
Video communication enables face-to-face interaction in real time between two or more people using video and audio technologies.
Mobile Device Management (MDM) software secures, monitors, manages, and supports mobile devices deployed across the enterprise.
Instant Messaging (IM) allows real-time communication with contacts.
File transfer is a managed method of transferring data from one computer to another. As an alternative to email, file transfer is sometimes necessary to address security, size, and/or automation.
A fax (short for facsimile) is a document sent over a telephone line.
Basic Content Services is an integrated suite of server capabilities that can improve team productivity by giving people access to the information they need, when they need it.
On January 15, ITD will apply a series of changes to Pioneer Email. Prior to the upgrade, users are required to make some setting changes in their email client.