Email (electronic mail) is a means of transmitting computer-based messages over a network, typically the Internet. Today's email programs are often bundled with other tools designed to improve collaboration, such as calendars, contact lists, and task lists. 

ITD provides email service to the majority of state government and many local government entities. There are nearly 15,000 entries in the email directory for state government.

Email Environments
Platform Web Access Scope
Microsoft Exchange/Outlook Outlook Web App Most of ND state government has standardized on the feature-rich functionality of Microsoft Exchange/Outlook to achieve a high-level of integration and interoperability. This service is also available to ND local government offices for a nominal fee.
POP3/SMTP (Pioneer) Pioneer Web Access Basic email is available to ND local government as a complimentary extension of the statewide network. See instructions to set up Pioneer Mail in Outlook and instructions to set up iOS (iPhone and iPad).

Email Encryption

Email is inherently unsecured. Therefore, ITD offers an add-on feature (powered by Cisco Ironport) that provides encryption for agencies that use email to exchange sensitive and/or confidential information. It's as simple as adding "Securemail:" to the subject line of outbound messages. The recipient automatically receives instructions to access the email via the Secure Message Center.

Voice Features

Users may initiate voice calls from within the Outlook client. Follow the Avaya Outlook Plugin Installation Instructions to enable the functionality to initiate a call through a user's desk phone.

Note: Follow the Avaya Lync/Skype for Business Plugin Installation Instructions to enable dialing capabilities from IM clients.

Service Level Agreement (SLA)

Requesting Service

ITD’s online Work Management System (WMS) may be used to submit a "Email/IM/Rightfax/Quota" service request. ITD's Enterprise Service Level Agreement includes Service Level Objectives and Standard Intervals for Request Fulfillment.

Associated Rates

Title Current Rate Current One Time Fee
County Exchange Email

Microsoft Exchange services are available to political subdivisions that require email functionality beyond the basic POP3/SMTP service provided with their statewide network connectivity. A monthly fee is assessed for each e-mail account.

Email Encryption

A centralized e-mail encryption service exists for agencies that need to exchange secure messages with external entities. There is a one-time user install fee plus a monthly fee for each user accessing the system.

1.80/user 22.00/user
Email Quota (Additional Storage)

ITD allows for additional storage to be acquired for email mailboxes. 

Technology Fee

Network access charge is assessed for each state FTE for statewide area network access and other network services.

XenMobile Device Manager 8.75/device 75.00/device

Related Standards and Guidelines

Email - SI001.3

Establishes policies for the use of enterprise email in North Dakota state government.


Exchange Server 2013 MigrationPosted: Jan 22, 2016News

ITD is beginning the process of scheduling agency migrations from Exchange Server 2010 to Exchange Server 2013. Starting late January 2016,  ITD will be contacting agency IT Coordinators to schedule migrations on a per agency basis with the goal of completing all migrations by the end of March, 2016.

On Monday, July 6th, The IronPort Encryption Appliance (IEA), which is used by agencies to send encrypted email to external recipients, will be replaced with Cisco Registered Envelope Service (CRES).



Pioneer Email Service Changes Start: December 6, 2016 - End: Sunday, January 15, 2017Current Milestone: Postponed upgrade from December 18 to January 15

On January 15, ITD will apply a series of changes to Pioneer Email. Prior to the upgrade, users are required to make some setting changes in their email client.