(Revised 6/1/2025 ML #3914)
In most cases the household already will have a heating assistance application on file and the household data will be in the integrated eligibility system.
Note: 'Reconnect fees' are NOT the same as 'deposits.' Reconnect fees are generally small non-refundable fees to cover the company's cost of service hook-up. A deposit will be refunded if the customer keeps his bills current and is usually much larger, perhaps as much as an amount equivalent to two months bills. If a reconnect fee is assessed, it is considered an incidental cost (see 415-20-05-05) and therefore may be included in an emergency payment. If it is separately identified, use service code 16 for "hook up" fees.
Supporting data, such as bills and documentation, must be retained in the Human Service Zone (HSZ) files for any emergency payment authorized, including bills which are generated by the State Office as described in Section 415-35-35. Do NOT send copies of bills to the State Office.