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Home > Consumers > Complaints

Attention: If you have an inquiry or a question relating to insurance, please do not use the online complaint database, as it is for complaints only. If you have questions relating to insurance, please email us at insurance@nd.gov or call our consumer hotline at 1.800.247.0560.

For complaints involving medical records, such as health and injury claims or life insurance issues, please do not submit the complaint online. In order to process the complaint, a signature is required. Instead, please use the paper forms: SFN 19050 (agent) or SFN 18956 (company).

Before filing a complaint, please make sure you have considered your other options:


  1. Have you contacted your agent for help?
  2. Have you contacted the company for help?
  3. Have you sent the insurance company the information they requested?
  4. Have you asked the company to explain the reason for not paying your claim?
  5. Have you asked to have your claim reviewed by the medical review board (for example, the medical review board of Blue Cross Blue Shield of North Dakota)

How to file a complaint
To file a paper complaint via mail, please download, print and fill out this form. You may also request a form by calling 1.800.247.0560 or by emailing us at insurance@nd.gov.

Your completed complaint form gives us authorization to review your concerns and provides the information necessary to pursue our investigation.

Describe your complaint



  1. Provide a factual description of your problem--what happened, who was involved and why you think you have been wronged.
  2. Describe how you have tried to resolve the problem.
  3. If the complaint involves a dependent under family coverage, identify the person named on the policy.
  4. If your complaint is against someone else's insurance company (for example, the other driver's), include his or her name and policy number and your claim number.
  5. State what you want the company or agent to do (pay claim, make refund, etc.).

Whether you file your complaint online or via mail, to adequately research your complaint, we will need copies of all relevant documents that you may have. Please send us copies (not originals) of the following:



  1. Letters you have written the insurance company or agent concerning the problem and letters they have written you.
  2. Your insurance policy or (for group health insurance) the part of your benefits handbook concerning the disputed coverage. Mark the section you think supports your complaint.
  3. Letters written by other persons (your doctor or lawyer, for example) concerning the problem.
  4. Sales literature or worksheets (if these are relevant).
  5. The claim you filed with the insurance company.
  6. Any other documents that are pertinent to your problem (for example, annual statements, claims, estimates or medical records.

Please DO NOT send doctor or hospital bills, unless there is a specific problem with the bill itself.

Complaint Against a Company SFN 18956

Complaint Against an Agent SFN 19050

North Dakota Insurance Department
600 E. Boulevard Ave.
Bismarck, ND 58505-0320
Phone 701.328.2440
Toll free 800.247.0560
Fax 701.328.4880

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