North Dakota Information Technology Department (ITD)Voice services include dial tone and telephone support as well as consulting, design, and engineering of voice technologies and applications.
ITD’s online Work Management System (WMS) may be used to submit a "Telecommunications" service requests. ITD's Enterprise Service Level Agreement includes Service Level Objectives and Standard Intervals for Request Fulfillment.
| Title | Current Rate | Current One Time Fee |
|---|---|---|
|
ITD will charge a per-minute rate for inbound toll-free service. |
0.07/min. | |
|
Call recording allows agencies to record incoming or outgoing phone calls. |
10.50/mo. | 375.00/user |
|
Desktop messaging allows a user to have their voice mail delivered to their e-mail inbox. |
3.00/mo. | 50.00/desktop |
|
This telephone has a speaker and a larger display with additional functionality. |
No longer available | |
|
Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number. |
2.10/call | |
|
IVR applications and systems allow people to interact with information over the telephone. |
130.00/port | |
|
ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere outside the Continental United States. |
0.50/min | |
|
ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere in the Continental United States. |
0.07/min. | |
|
ITD operates a centralized Blackberry Enterprise Server (BES) for Blackberry mobile phones. |
9.15/mo. | 77.00/user |
|
Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number. |
2.10/call | |
|
A phone extension requires specialized wiring allowing a secondary instrument to share a single port on a telephone switch. |
8.00/mo. | |
|
Basic phone service is the activation of a port in an ITD provided telephone switch. |
24.00/mo. | 120.00 for 3902 upgrade |
|
This telephone has a speaker and a larger display with additional functionality. |
5.00/mo. | 200.00 for 3904 upgrade |
|
The Telephone Systems Analyst rate only applies to applications that are specific to a customer’s business application and require a substantial amount of the analyst's time. |
75.00/hr. | |
|
Voice mail is storage on the telephone switch assigned to a unique number. |
5.00/mo. |
All rates include 4.9% overhead charge.
Copyright © 2013 North Dakota Information Technology Department - ITD
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The problem was fixed quickly and very pleasantly...I appreciated it very much!