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Voice

Voice services include dial tone and telephone support as well as consulting, design, and engineering of voice technologies and applications.

Service Categories

Requesting Service

ITD’s online Work Management System (WMS) may be used to submit a "Telecommunications" service requests. ITD's Enterprise Service Level Agreement includes Service Level Objectives and Standard Intervals for Request Fulfillment.

News

ITD Offers New Audio/Web Conferencing Service

Friday, October 11, 2013

ITD now offers audio/web conferencing using an Avaya product called Avaya Aura Conferencing (AAC).

In-State Long Distance

Friday, August 02, 2013

The statewide network, known as the North Dakota Statewide Technology Access for Government and Education network (STAGEnet) mission states that that it "will develop and enhance a statewide network to service its primary consumers". 

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Associated Rates

Title Current Rate Current One Time Fee

ITD will charge a per-minute rate for inbound toll-free service. 

0.07/min.

Call recording allows agencies to record incoming or outgoing phone calls.

10.50/mo. 375.00/user

Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number. 

2.10/call

IVR applications and systems allow people to interact with information over the telephone. 

130.00/port

ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere outside the Continental United States. 

0.50/min

ITD will charge a per-minute rate for all calls placed from the state's network system to anywhere in the Continental United States. 

0.06/min.

ITD operates a centralized Blackberry Enterprise Server (BES) for Blackberry mobile phones. 

9.15/mo. 77.00/user

Directory assistance charges occur when someone calls the telephone company to obtain an unknown telephone number. 

2.10/call

A phone extension requires specialized wiring allowing a secondary instrument to share a single port on a telephone switch. 

8.00/mo.

Basic phone service is the activation of a port in an ITD provided telephone switch.

24.00/mo.

This telephone has a speaker and a larger display with additional functionality. 

5.00/mo.

The Telephone Systems Analyst rate only applies to applications that are specific to a customer’s business application and require a substantial amount of the analyst's time. 

79.00/hr.

Voice mail is storage on the telephone switch assigned to a unique number. 

5.00/mo.

All rates include 4.9% overhead charge.

 

What Our Customers Are Saying

Thanks for the quick response. We were able to use the provided information to make a decision. Great Job!

Bank of ND
March 14, 2014
 
 

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