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Enterprise Document Management System (EDMS)

An Electronic Document Management System (EDMS) is a collection of technologies that work together to provide a comprehensive solution for managing the creation, capture, indexing, storage, retrieval, and disposition of records and information assets of the organization.

ITD assists EDMS Users within ND in defining and establishing systems for scanning, workflow, automated record storage, and automated document retention. This typically includes the evaluation of existing business processes and recommendations for improvements.

The EDMS Evolution has produced mature EDMS Technologies within ND that continue to drive down the cost of government. The key is to review existing business processes, eliminate unnecessary steps and activities, implement technology wisely, and leverage the whole power of EDMS Technology Interaction.

EDMS Components

The process of creating an electronic copy of a document.
Content Management
Provides a secure location for storing electronic objects and an index for quickly identifying and retrieving information.
Forms Processing
Automates form recognition and data extraction for paper forms.
Electronic Forms
Replaces costly paper forms and includes advanced functionality to format, calculate, look-up, and validate user information.
Enterprise Report Management
Used to electronically capture, index, burst, distribute, and store system-generated reports/documents.
Automates business processes to increase efficiency and automate decision-making.

Requesting Service

ITD’s online Work Management System (WMS) may be used to submit a Service Request.

  • Complete an "EDMS" request for user-ID maintenance, Liquid Office form design/conversion, EDMS technical analysis/questions, or table updates.
  • Complete a "Software Dev/GIS/PM/QA" request for projects requiring software development resources. This would include FileNet work (custom search setup, new/updated document classes, e-Forms, BPM), new project estimates, or new/updated imaging templates.

Requesting Product Enhancements

ITD has a very good working relationship with its EDMS software vendors, and they are always asking for input on how to improve their products. Please submit an EDMS Enhancement Form if you have ideas for future product functionality. ITD will review your request and forward it onto the vendor.

Resources for Authorized Users


State government runs on information. We create, collect, process, distribute, store, manage, retrieve, maintain and dispose of information as an integral part of every business process and activity of the organization. In an effort to increase our efficiency we have spent millions to create business applications and systems that can process vast volumes of information. Additionally, we have invested heavily in desktop technologies to provide access to applications, communication with others, and deliver productivity tools to the individual employee.

In spite of our investments, we still spend a considerable amount of each day manually processing or searching for information. In addition, the amount of information we must work with is increasing at an incredible rate. EDMS technologies offer a solution, delivering immediate value and increasing organizational efficiency and effectiveness.  

The reasons for using EDMS are compelling:

  • Improve access to records and information – authorized users can search across the unit, department or even access documents maintained by other agencies with a single search query. Workflow can automatically notify internal or external users when needed information has arrived or has been processed.
  • Improve customer service – retained or in-process information can be immediately accessed. Accessed information can be faxed or emailed to the customer from the desktop.
  • Reduce queue time – information can be routed electronically using email or workflow eliminating mailing and transport activities.
  • Minimize duplication – a single copy of a document can be made available to all authorized users, including those outside the agency.
  • Decrease data keying requirements – forms processing and eforms can access current data via lookups and export form data directly to business applications.
  • Outsource data entry – eform data entry is done by the individual filling out the form.
  • Reduce storage and retrieval expense – a single repository reduces the need to store multiple copies while standardized indexing and integration with business applications allows users to instantly access needed documents or other information.
  • Automate business processes – workflow can be used to move information from one step to another. Rules based routing can automatically determine needed activity and work steps. Work object or referenced data can automatically update business applications, create additional documents or workflows, and communicate with internal and external users.
  • Improve regulatory compliance – technologies can create audit trails of access and activity. Compliance with Records Retention Schedules can be automated and improved. Incoming documents can be automatically classified and stored in the system.
  • Enable reuse of information – Previously processed information can be used to prepopulate forms or validate and standardize incoming data.
  • Improve quality of data – use of automated filling and validation capabilities of eforms reduce the potential for missing or misplaced data. Features like auto-formatting, required fields, standardized selections, and dynamic form configuration validate data prior to submission reducing re-work and time-consuming correction processes.
  • Share information with external entities – existing information collections can be directly accessed by authorized external user.
  • Support external processing – external users can access the system, scanning, indexing, storing, and retrieving documents in a central repository.
  • Increased information security – documents and information stored in the EDMS is protected from unauthorized access by stringent security requirements. Backups provide vital records and disaster recovery protections. Protection by duplication is easily achieved using either offsite copies or system generated microfilm.


Adobe PDF Forms Calculation Issues

Monday, May 18, 2015

The May 12th update to Adobe Reader, Acrobat, and Acrobat Reader DC has caused issues with calculations within PDFs created by LiquidOffice Forms Designer.

EDMS User Group Meeting

Friday, January 16, 2015

Adobe Digital Government Solutions Seminar

Thursday, March 20, 2014

ITD is extending an invitation to the Adobe Digital Government Solutions Seminar.

Google Chrome is not supported by FileNet

Wednesday, August 14, 2013

Recently, I have seen a couple ITSM tickets submitted about users having problems working with files in FileNet.  While troubleshooting the problem, we discovered that the user was trying to u

Teleform Batch Repair Instructions

Wednesday, August 14, 2013

Batches that look like they are stuck Identifying or Evaluating can be fixed by the operator most times, which eliminates the need to submit an incident.  Please share these instructions with

How to turnoff annotations when printing in FileNet viewer

Thursday, August 08, 2013

In the FileNet Viewer, if you want to print out a file and don't want the annotations to be printed, you can hide them for printing purposes. 

EDMS User Group Meeting Slides 08/07/2013

Wednesday, August 07, 2013

The August 7, 2013 EDMS User Group Presentation is available for review.

E-Team and Kool Kats Team Restructured

Monday, July 22, 2013

To better serve our customers, ITD's Software Development Division has reorganized the e-Team and Kool Kats teams.

FileNet 4.5.1 Not Certified with Microsoft Office 2013

Friday, June 28, 2013

FileNet 4.5.1 is the current version the State is running, and according to IBM, the integration between FileNet and Microsoft Office 2013 is not supported or certified. 

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Associated Rates

Title Current Rate Current One Time Fee

File Share disk storage service is data stored on ITD's central disk storage devices. It is reserved for specific non-transactional data. Typical usage includes File and Print data and EDMS data. Data replication options are available.

ITD provides a centralized Electronic Document Management System (EDMS). Customers are assessed a one-time license install fee plus a monthly fee for each software license needed to handle the volume of forms processed by their agency. 
30.75/user 275.00/user

ITD provides a centralized Electronic Document Management System (EDMS).

91.50/concurrent license 2,900.00/concurrent license
3.60/mailbox 108.00/mailbox

ITD provides a centralized Electronic Document Management System (EDMS) that allows agencies to scan paper documents into the EDMS repository. Customers are assessed a one-time license install fee plus a monthly fee for each software license needed to handle the volume of forms processed by their agency. 

Migrated to ILINX Migrated to ILINX

ITD provides a centralized Electronic Document Management System (EDMS) that allows agencies to scan paper documents into the EDMS repository. Customers are assessed a one-time license install fee plus a monthly fee for each software license needed to handle the volume of forms processed by their agency. 

Migrated to ILINX Migrated to ILINX

Formbridge is used by ITD to convert a customer's PDF-based forms into e-forms.


All rates include 4.9% overhead charge.


What Our Customers Are Saying

Great tech with a great attitude!

City Government
April 18, 2015