Email (electronic mail) is a means of transmitting computer-based messages over a network, typically the Internet. Today's email programs are often bundled with other tools designed to improve collaboration, such as calendars, contact lists, and task lists.
ITD provides email service to the majority of state government and many local government entities. There are nearly 15,000 entries in the email directory for state government.
Outlook Web Access
|Most of ND state government has standardized on the feature-rich functionality of Microsoft Exchange/Outlook to achieve a high-level of integration and interoperability. This service is also available to ND local government offices for a nominal fee.
Pioneer Web Access
|Basic email is available to ND local government as a complimentary extension of the statewide network. Instructions to set up Pioneer mail on Outlook can be found here.|
Email is inherently unsecured. Therefore, ITD offers an add-on feature (powered by Cisco Ironport) that provides encryption for agencies that use email to exchange sensitive and/or confidential information. It's as simple as adding "Securemail:" to the subject line of outbound messages. The recipient automatically receives instructions to access the email via the Secure Message Center.
The content of this section is based upon a mutual agreement between ITD and the Architecture Review Board (reviewed August 14, 2013). In conjuction with ITD's Enterprise SLA and Hosting SLA, it acts as a Service Level Agreement between ITD and all customers utilizing this service.
All email from the public passes through enterprise email gateways. They are the only servers with email ports exposed to the public through the firewall. The gateways are configured to protect against open-relaying of messages; thus ensuring that spammers do not maliciously utilize the state's system and that legitimate service providers do not block (or blacklist) email from the state.
By default, Microsoft Exchange mailboxes are configured to:
For an additional charge, mailbox quotas can be increased in 50MB increments.
Email has a Recovery Time Objective of one hour.
ITD’s online Work Management System (WMS) may be used to submit a "Email/IM/Rightfax/Quota" service request. ITD's Enterprise Service Level Agreement includes Service Level Objectives and Standard Intervals for Request Fulfillment.
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Microsoft Exchange services are available to political subdivisions that require email functionality beyond the basic POP3/SMTP service provided with their statewide network connectivity. A monthly fee is assessed for each e-mail account.
A centralized e-mail encryption service exists for agencies that need to exchange secure messages with external entities. There is a one-time user install fee plus a monthly fee for each user accessing the system.
ITD allows for additional storage to be acquired for email mailboxes.
Network access charge is assessed for each state FTE for statewide area network access and other network services.
All rates include 4.9% overhead charge.