- A grievance is a dispute or disagreement between an employee and the employer over some term or condition of employment, or over the interpretation or application of policy, rule, or law.
- Each agency is required to have a grievance procedure.
- The grievance procedure must involve the use of a standard form, identify the steps to be followed and the time limitations, require the parties to respond, allow the employee a reasonable amount of time to process the grievance without loss of pay, and count the time in working days.
- Some grievances may be appealed to Human Resource Management Services following completion of the agency's grievance process.
- Each party to a grievance should attempt to resolve the dispute at the lowest possible level.
- Supervisors and managers should make a concerted effort to learn the facts associated with a grievance before responding to it.
- Human Resource Management Services has a model form, SFN 18409 Employee Grievance, available for agency use.
- Human Resource Management Services may provide mediation services at no charge as an alternative to the standard grievance and appeal process.