Whether you need assistance or have questions about insurance, our team can help!
We get that when you need insurance help, it's probably a difficult time in your life. Losing a loved one, being involved in an auto accident, or undergoing a major medical procedure can be stressful. Our staff can help assist you when you're facing issues with your insurance policy or coverage. We'll work with you to try and resolve your issue. If we can't, we can offer education on how to best move forward. We're only a click or a call away!
General Assistance
Phone: (701) 328-2440
TTY: (800) 366-6888
Fax: (701) 328-4880
Email: insurance@nd.gov
Medicare Assistance
Our team is available to assist you with Medicare-related topics year-round. Assistance is free and unbiased. We can help with:
- Paperwork, bills & statements
- Claims & appeals
- Options for coverage
- Planning ahead
Learn more about ND SHIP.
Medicare Hotline: (888) 575-6611
Email: NDSHIC@nd.gov
Location
North Dakota State Capitol
Our offices are located on the 5th floor of the Capitol.
Hours
Department offices are open Monday through Thursday from 8 a.m. to 5 p.m and Fridays from 8 a.m to noon.
Many employees work remotely, including consumer assistance team members. We encourage you to call ahead to ensure someone will be available to assist you.
Offices are closed during observed State holidays:
- New Year's Day
- Martin Luther King, Jr. Day
- Presidents' Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Veterans' Day
- Thanksgiving Day
- Christmas Day