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May 7, 2009 - Surveys

All Users

The short description of a service request will now be sent to the Customer Feedback Management System (CFMS) when a service request is completed. The CFMS application maintains the customer survey information for the WMS and ITSM applications.

ITD Users

Trending has been added to the "Requests Completed On-Time - Charts" report.  If the date range entered is < 27 days, the report will assume week trending and will display 24 weeks of trending.  If the date range entered is >= 28 days, the report will assume month trending and will display 6 months of trending.