June 30, 2008 - Required Dates and Estimated Completion Dates on Service Requests
The Work Management System has been enhanced to provide better estimated completion dates for service requests. "Standard intervals" have been predefined and will help in setting expectations and delivering results:
- In the past, standard intervals were used to constrain the customer's ability to specify aggressive Required Completion Dates. That is no longer the case. Customers will be allowed to specify any Required Completion Date, as long as it is equal to or greater than the current date.
- The Required Completion Date will no longer (under any conditions) default to the Need-By-Date specified on the Work Order.
- New standard intervals have been defined for most of the service request types. If one exists, the Default Required Completion Date and Default Estimated Completion Date will be based upon it. Again, customers reserve the right to modify the Required Completion Date, but the Default Estimated Completion Date remains aligned with the standard interval. If a Required Completion Date is entered that is greater than the standard interval, the Default Estimated Completion Date will be the same as the Required Completion Date.
- If a standard interval does not exist for a particular service request type, the Default Required Completion Date will be blank; the customer must enter a value equal to or greater than the current date. The Default Estimated Completion Date will be either the current date (if a business day), or the next business day.
- Standard intervals will account for weekends and state holidays.
- In all cases, ITD will reserve the right to modify the Estimated Completion Date as the service request is processed.