June 15, 2005 - Work Queues
- Telecommunication Service Requests in "Work Complete - Review Wiring" status will now appear in the ITD processor's Work Queue. Previously, service requests in this status were not appearing in anyone's Work Queue.
- Service Requests in 'Returned' status will now display in the ITD processor's Work Queues only if the service requests have actual "programming" hours (chargeable, non-chargeable, or consultant). Previously, service requests in this status were always displayed.