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June 15, 2005 - Work Queues

ITD Users

  • Telecommunication Service Requests in "Work Complete - Review Wiring" status will now appear in the ITD processor's Work Queue. Previously, service requests in this status were not appearing in anyone's Work Queue.
  • Service Requests in 'Returned' status will now display in the ITD processor's Work Queues only if the service requests have actual "programming" hours (chargeable, non-chargeable, or consultant). Previously, service requests in this status were always displayed.