March 31, 2005 - Network Service Requests

ITD Users

The Network and Telecommunications service requests have been modified to use the new Rate Tables. With this change, the Network, Voice Systems, and Accounting processors will notice a few wording changes and one deletion (all in italics) in the Installed Service and Subscription Service drop downs. These wording changes are necessary to sync up the billing codes/descriptions in the Work Management System with the information displayed on the ITD Billing Web pages.

Network Service Request  
Installed Service:  
Current Drop down List New Drop down List (no change)
Ethernet Ethernet
Network Analyst Network Analyst
Wiring Technician Wiring Technician
   
Subscription Service:  
Current Dropdown List New Dropdown List
Device Connection Device Connection
WAN Access (56K) (billing code no longer in use)
WAN Access (Fiber) Metro Area Network Access (Fiber)
WAN Access (DSL) Wide Area Network Access (DSL)
WAN Access (T-1) Wide Area Network Access (T-1)
   
Telecommunications Service Request  
Installed Service:  
Current Dropdown List New Dropdown List
Telephone System Analyst Telephone Systems Analyst
Wiring Technician Wiring Technician
   
Subscription Service:  
Current Drop down List New Drop down List
Analog Port Analog Port
Authorization Code Authorization Code
Business Line (1FB) Business Line
Interactive Voice Response (IVR) Interactive Voice Response (IVR)
Phone Extension Phone Extension
Phone-Basic Service (per circuit) Phone-Basic Service (per circuit)
Speaker Phone Speaker Phone
Speaker/Display Phone Speaker/Display Phone
Voice Mail Voice Mail