ITD typically conducts an annual customer survey in July to help evaluate performance over the previous fiscal year. IT coordinators, business professionals, and agency directors are encouraged to participate. The results are used to:

  • Monitor the objectives outlined within ITD’s Strategic Plan
  • Report customer satisfaction indexes to stakeholders
  • Measure the efficiency and effectiveness of services
  • Drive lasting improvements

Results

Rather than conducting its own survey for the 2017-18 reporting period, ITD leveraged the Results of a Survey of State Agencies Regarding Information Technology Department Services and Rates conducted by Legislative Management as required in Section 8 of 2017 Senate Bill Number 2011.  Feedback was compared against data from 2000 forward in the Annual Customer Survey Trending Charts.

Key Performance Indicators

Key Performance Indicators

Customer Satisfaction Indexes

Customer Satisfaction Indexes

Services

Services