Logging into Mailbox

  1. Press your Voicemail button, or dial 328-3300 and listen for the voice prompts. Include an area code of 701 when dialing from an external line.
  2. If you are dialing from your own telephone in the office, you do not need to enter your extension number because the system will recognize who you are.
  3. If you are calling from another extension, you will need to press *, then # to login.
  4. If you are logging into voice mail for the first time
     
    1. LOG-IN
      1. Press your voicemail button (round envelope button) or dial the voicemail extension 328-3300 and listen for the voice prompt.
      2. Since you are dialing from your avaya desk phone, the system will recognize your mailbox number so you will be prompted for your password only.
      3. Enter the initial default password 123789 and press #.
      4. YOU ARE NOW LOGGED IN
    2. YOU WILL BE REQUIRED TO CHANGE YOUR PASSORD:
      1. Enter your new password (see rules below) followed by #.
      2. Re-enter your new password followed by the #.
        1. The new password must meet the following rules:
        • 6 to 16 digits in length
        • All of the digits cannot be the same (e.g. 000000)
        • All of the digits cannot be consecutive, ascending or descending (e.g. 123456 or 987654).
        • It cannot contain the mailbox number or a subset of the mailbox number, in either forward or reverse order.

You are now ready to set up your mailbox. Please follow the prompts given to record your Name and your Personal Greeting.

Navigating Voice Mail

Voice Mail Functions and Keypad Codes
Press Function Effect
Menu
1 Check Messages Allows you to check your voice mail messages
2 Send Messages Allows you to send messages to other subscribers
4 User Preferences Allows you to change mailbox configuration such as greetings and password
Shortcuts
* Cancel
Return to Menu
Exit
Will cancel the current activity
Will return you to the Main Menu
Will exit the current menu 
# Finish
Skip
Will finish an option / menu selection
Will skip to the next message 
# Bypass Greeting Will bypass the user's voicemail greeting when you are leaving them a message
Playback Controls
1 Rewind Will rewind the message 5 seconds 
2 Pause Will pause your message until you press 2 to play again
3 Forward Will forwards the message 5 seconds
5 Envelope Will play the header information for the message
7 Erase Will erase the message
9 Save Will save the message
# Skip Will skip to next message
1,1 Message Start Will replay the message from the beginning
1,3 Message End Will end the message replay
After Listening to Message Options
4 Replay Will replay the message
5 Envelope Will play the header information
6 Forward Will allow you to forward the message to another subscriber
7 Erase Will erase the message
8 Reply Will reply to the user, if a voicemail subscriber
9 Save Will save the message
# Skip

Will skip to the next message

For complete instructions, download the Avaya voicemail guide