A mobile phone is a long-range device used for voice or data communication over a wireless network. In addition to the standard voice function of a cellular phone, today's "smart" phones support many additional services such as text messaging, email, access to the Internet, gaming, photos, MP3 players, and GPS.
ITD currently has contracts with both Verizon and AT&T for voice and/or data devices.
Policies are listed in the OMB Fiscal and Administrative Policy Manual.
ITD's online Work Management System (WMS) may be used to submit a “Telecommunications” service request. Include:
If you presently have a smartphone and all of your contacts are already synchronized with your email account no steps are necessary.
Use ITD's online Work Management System (WMS) to submit an “Email/IM/RightFax/Quota” service request. Ask for ActiveSync be enabled for an Android or iOS (iPhone) device. Request the BES (BlackBerry Enterprise Server) account be enabled for Blackberry devices. This enables the phone to synchronize with state email.
Use ITD's online Work Management System (WMS) to submit an “Email/IM/RightFax/Quota” service request. Ask for ActiveSync to be enabled. Once the new phone has been activated, submit another “Email/IM/RightFax/Quota” service request to disable/delete the BES (BlackBerry Enterprise Server) account.
Submit a service request under “Telecommunications” including the user’s name and phone number. Indicate if the user is switching carriers or staying with the same carrier (i.e. Verizon to Verizon or Verizon to AT&T) when switching to a personal account.
Submit a service request under “Telecommunications” including the user’s name(s), phone number(s), phone type, and the IMEI number(s) or ESN(s) to transfer service to. The IMEI number typically starts out 9900xxxxxxxxxxx.
Submit a service request under “Telecommunications” including the user’s name(s) and phone number(s) to be disconnected or placed on suspension.
The State of ND can suspend lines for up to 180 days a year (90 days at a time). The phone will not work during the suspension; it appears as "disconnected" but is really “on hold". Customers are not charged during this period. This is a good option for seasonal lines or lines that need to be held during personnel changes.
Refer to the policies in the OMB Fiscal and Administrative Policy Manual for more information:
Turn the phone in to the designated IT representative in the agency. The agency representative must submit a service request under “Telecommunications” including the user’s name(s) and phone number(s). State if the phone is to be disconnected, suspend service, transferred to another user, or transferred to another account (personal or business).
Voice services include dial tone and telephone support as well as consulting, design, and engineering of voice technologies and applications.
Telephones are used to communicate between distant points. Today's desktop, mobile, and soft phones are equipped with a multitude of functionality to promote communication and collaboration.
Mobile Device Management (MDM) software secures, monitors, manages, and supports mobile devices deployed across the enterprise.