Despite the rising popularity of mobile devices, desktop phones continue to play the lead role in supporting voice services (see 2009 Study on the Replacement of Desktop Phones by Cellular Devices).
Avaya 9611 Telephone Training Video
Avaya one-X Deskphone H.323 9608/9611G User Guide
Avaya one-X Deskphone H.323 9608/9611G Quick Reference
Agencies may purchase headsets for the desktop phones. Below are headsets that are compatible with the Avaya phones.
If you are having problems with your desk phone, please check:
Once you have determined that the problem is with your phone equipment or with the telephone line, report the problem to your agency's IT Coordinator. They may need to escalate the issue to ITD's Service Desk.
Voice services include dial tone and telephone support as well as consulting, design, and engineering of voice technologies and applications.
Telephones are used to communicate between distant points. Today's desktop, mobile, and soft phones are equipped with a multitude of functionality to promote communication and collaboration.