This plugin enables Click-to-Call functionality in Lync/Skype for Business.

1.  Before installing the plugin, you must first set up a phone password. Follow the instructions detailed here.

For supported versions and prerequisites click here

2.  Download the appropriate plugin for your version of Lync/Skype for Business: (32 or 64-bit versions apply to your Microsoft Office products - not your operating system)

    32-bit Avaya Plugin for Lync 2010

    32-bit Avaya Plugin for Lync 2013 & Skype for Business 2015-2016

    64-bit Avaya Plugin for Lync 2013 & Skype for Business 2015-2016

3.  Open the appropriate zip file for your PC.  In this example, it will be


4.  Next, click on the InstallLyncAddin.bat file.*

InstallLyncAddin.bat file

*For IT Coordinators Only - Installing the plugin with a mass deployment


5.  A progress window will display.

Progess Window


6.  Click OK when installation is complete.

Click Ok


7.  Launch Microsoft Lync (or SFB) and Sign-in with your credentials.

Launch Lync 2013


8.  Launch the Avaya Lync Add-in by clicking the drop-down triangle (Show menu) right beside the gear icon (Options), "Tools," "Avaya Micosoft Lync 2013 Integration."

Launch Avaya Lync Add-in


9.  Enter the telephone password you created in the first step.  Click OK.

Enter telephone password


10. The Avaya Lync Add-in should now be running at the bottom of the Lync window. Refer to the user guide to learn how to use the plugin.

Avaya Lync Bar