ITD's commitment towards delivering Customer Centric Service is supported by its Software Development Vision:
- ITD will continue to provide customers with functional software applications that meet their business requirements, maintain a high level of customer satisfaction, and continue the migration to new application development technologies.
- The application development process must be centered around a proven systems development methodology that assures proper project management and quality assurance practices are followed.
- When analyzing customers' business needs, we must understand their business processes and our application development technologies well enough so we can present alternate options for meeting their business requirements.
- ITD's application development tools must provide the user interface required by the application's users, we must provide a robust interface for ‘power' users and a simpler, more universal interface for occasional users.
- ITD will remain informed of new application development technologies that emerge on the market and assess their value to our customers.