Remote support tools allow staff to view and fully interact with remote computers, reducing the number of required on-site visits. Specifically, agencies can use Bomgar. With Bomgar, you can see the customer's screen and fully interact with the remote desktop, request control of multiple computers, view attached monitors, and use advanced screen sharing tools.
ITD administers the state's Bomgar implementation, including adding/removing users, and unlocking and resetting passwords. ITD will set up new accounts and show agencies how to download and install the software. Customers are responsible for training their staff on how to use Bomgar. The links below provide valuable training resources. Bomgar also offers advanced training for an additional cost.
Support staff should start by downloading the Representative Console from remote.nd.gov/login. This will allow staff to initiate sessions and provide remote support. There are multiple software downloads available from remote.nd.gov.login, but staff only needs the Representative Console. For information on the other software available, contact ITD.
Staff can initiate remote sessions with customers using Representative Console. Note that if a staff member is logged into Representative Console a license is used, regardless of if they are actively in a remote session or not.
Bomgar University Training Services
ITD’s online Work Management System (WMS) may be used to submit a service request. Submit a Generic Service Request to add, change, or end service for new, existing, and terminated employees.