Users with a Microsoft 365 license can reset their password or unlock their account by themselves, if they have completed the Self-Service Password Registration process prior to needing the functionality.

Self-Service Password Website

1. Open the web browser on a workstation or mobile device and go to Microsoft’s Self-Service Password Reset. Enter your NDGOV email address as the User ID. Enter the characters in the picture or the words in the audio. Select “Next."

Self-Service Password Reset Step 1

2. Select "I forgot my password” to reset it or “I know my password, but still can’t sign in” to unlock it. Select “Next.”

Self-Service Password Reset Step 2

3. Choose the contact method to use for verification.  Methods are based on what you provided during the Self-Service Password Registration Process.

Self-Service Password Reset Step 3

4. Follow the specific instructions for the method chosen.  Text messages, phone calls, and emails should arrive within a minute; normally in 5-20 seconds.  Note that emails occasionally get placed in the junk folder.

Self-Service Password Reset Step 4

5. Confirmation of success should occur. If the process does not work as expected, please contact the ITD Service Desk.

Self-Service Password Reset Step 5

Password Reset on PC Lock Screen

Some agencies allow users to reset their password from the PC lock screen. If your agency has enabled this functionality, you will see a "Reset Password" on your PC lock screen. Click the link and follow the on-screen prompts to reset your password. Your PC must be connected to the Internet to reset your password.

pass reset at lock screen