Citrix Secure Hub iOS Installation Instructions


  1. To install the Citrix Secure Hub MDM app, please remove existing NDGOV ActiveSync profiles if they are present. To remove existing profiles, open the Settings. If none are present, proceed to step 4.
  2. Select Mail, Accounts, Exchange and then open the e-mail profile that needs to be deleted. In this example, the profile is named Exchange.

  3. Open the profile and select Delete Account.

  4. On your iOS device, open the Apple App Store.

  5. Search for "Secure Hub by Citrix" and install the app.

  6. After the installation, go to the home screen and open the Secure Hub app.

  7. You will be presented with the following screen. Please choose to allow or don't allow notifications.

  8. Enter the web address of and press Next.

  9. Enter your email address and password. Press Next.

  10. The browser opens and you are presented with the following screen. The browser will redirect you to download certificates for the Secure Hub app.

  11. Press Install to install the XenMobile CA certificate.

  12. If prompted, enter your passcode.

  13. Press Install.

  14. Press Done.

  15. Press Install to install the XenMobile Profile Service.

  16. If prompted, enter your passcode.

  17. Press Install.

  18. Press Install to acknowledge the warning.

  19. Press open to open the Secure Hub app

  20. Secure Hub would like to access your location. You have the option whether to allow access to your location.

  21. After enrollment, open your email app. You will be prompted for your NDGOV password. The Secure Hub app is configuring your iOS device with an ActiveSync email account.

  22. Your Device is now enrolled with Secure Hub and you should have access to your NDGOV email.