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Mobile Device Management

Mobile Device Management (MDM) software secures, monitors, manages, and supports mobile devices deployed across the enterprise. MDM functionality typically includes over-the-air distribution of applications, data, and configurations settings for all types of mobile devices, including Mobile Phones and tablets. It can apply to both state-owned and employee-owned devices.  ITD offers serveral MDM solutions:

Microsoft Exchange ActiveSync

A mobile data synchronization technology and protocol developed by Microsoft for the Android data devices. Exchange ActiveSync provides push synchronization of contacts, calendars, tasks, and email between ActiveSync-enabled servers and devices.

Citrix XenMobile (formerly Zenprise MobileManager)

Provides a feature-rich management solution for iOS, Android, and Windows Mobile with full configuration, security, provisioning, and support capabilities.

Requesting Service

ITD's online Work Management System (WMS) may be used to submit an “Email/IM/RightFax/Quota” service request. Specify either BES, ActiveSync, or XenMobile activation.

Associated Rates

Title Current Rate Current One Time Fee
XenMobile Device Manager 8.75/device 75.00/device

Related Standards and Guidelines

Mobile Device Access Control

Establishes security procedures for access to mobile devices.

Related Services and Statewide Alliances

Telephones are used to communicate between distant points. Today's desktop, mobile, and soft phones are equipped with a multitude of functionality to promote communication and collaboration.

Email (electronic mail) is a means of transmitting computer-based messages over a network, typically the Internet. Today's email programs are often bundled with other tools designed to improve collaboration, such as calendars, contact lists, and task lists. 

Desktop Support is a holistic approach to managing all of the personal computing devices within an organization, including laptops, tablets, and mobile phones.