Mobile Device Management
Mobile Device Management (MDM) software secures, monitors, manages, and supports mobile devices deployed across the enterprise. MDM functionality typically includes over-the-air distribution of applications, data, and configurations settings for all types of mobile devices, including Mobile Phones and tablets. It can apply to both state-owned and employee-owned devices. ITD offers two MDM solutions:
Microsoft Exchange ActiveSync
Exchange ActiveSync is a mobile data synchronization technology and protocol developed by Microsoft. Exchange ActiveSync provides push synchronization of contacts, calendars, tasks, and email between ActiveSync-enabled servers and devices.
Mobile Device ActiveSync Password/PIN Resets
At this time, we do not have a way to unlock Android or iOS devices within ITD or the carrier. The only way to unlock a device is to reset the device to factory settings. If the device is being backed-up, it can be restored after the factory reset. However, we can reset password/pin if Citrix Secure Hub is installed and properly configured.
Citrix Secure Hub
Citrix Secure Hub provides a feature-rich management solution for iOS, Android, and Windows Mobile with full configuration, security, provisioning, and support capabilities.
- Citrix Secure Hub iOS Installation Instructions
- Citrix Secure Hub Android Installation Instructions
- Citrix Secure Hub Windows Installation Instructions
ITD's online Work Management System (WMS) may be used to submit an “Email/IM/RightFax/Quota” service request. Specify either ActiveSync or Citrix activation.