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Mobile Device Management

Mobile Device Management (MDM) software secures, monitors, manages, and supports mobile devices deployed across the enterprise. MDM functionality typically includes over-the-air distribution of applications, data, and configurations settings for all types of mobile devices, including Mobile Phones and tablets. It can apply to both state-owned and employee-owned devices.  ITD offers two MDM solutions:

Microsoft Exchange ActiveSync

Exchange ActiveSync is a mobile data synchronization technology and protocol developed by Microsoft. Exchange ActiveSync provides push synchronization of contacts, calendars, tasks, and email between ActiveSync-enabled servers and devices.

Mobile Device ActiveSync Password/PIN Resets

At this time, we do not have a way to unlock Android or iOS devices within ITD or the carrier. The only way to unlock a device is to reset the device to factory settings. If the device is being backed-up, it can be restored after the factory reset. However, we can reset password/pin if Microsoft Intune is installed and properly configured.

Intune MDM

If you're part of the state's Microsoft 365 agreement, you can use InTune MDM.

Requesting Service

ITD's online Work Management System (WMS) may be used to submit an “Email/IM/RightFax/Quota” service request. Specify either ActiveSync or Citrix activation.

Related Standards and Guidelines

Mobile Device Access Control Standard

Establishes security procedures for access to mobile devices.

Related Services and Statewide Alliances

Telephones are used to communicate between distant points. Today's desktop, mobile, and soft phones are equipped with a multitude of functionality to promote communication and collaboration.

Email (electronic mail) is a means of transmitting computer-based messages over a network, typically the Internet. Today's email programs are often bundled with other tools designed to improve collaboration, such as calendars, contact lists, and task lists. 

Desktop Support is a holistic approach to managing all of the personal computing devices within an organization, including laptops, tablets, and mobile phones.