Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.


  • Calls are answered on the first ring
  • Most calls can be systematically processed, freeing support staff to focus on non-typical requests 
  • Callers may be serviced 24-hours a day
  • Satisfaction levels for both callers and support staff typically increases 
  • Multilingual support is easily facilitated
  • Applications can be developed to respond to touchtone, voice recognition, or both.


  • Applications are developed to customer specific business needs.
  • The system can retrieve and verify user specific information.
  • Callers unable to complete self-service requests can be transferred to the call center with a user specific screen pop to the call center agent.

Associated Rates

Title Current Rate Current One Time Fee
Interactive Voice Response (IVR)

IVR applications and systems allow people to interact with information over the telephone.