Instant Messaging (IM) allows real-time communication with contacts. People can instantly tell if a colleague is online and chat with them using text, audio, and/or video. For a fee, collaboration may be enhanced with white-boarding, file transfer, application sharing, and remote desktop control.
Features within the Standard Features list are capabilities included within the FTE fee rate structure:
The users that initiate the following features will require additional software licensing (Microsoft Enterprise CAL). As such, additional fees apply for these features. To request the enterprise features, please submit a WMS request.
Within the Lync client a user may initiate a voice call. A plug-in from Avaya can be installed that can function similar to Microsoft Remote Call Control (RCC) and would allow the capability to initiate a call through a user's desk phone.
ITD’s online Work Management System (WMS) may be used to submit a Service Request for “Email/IM/Rightfax/Quota.” On the form, click the drop-down box by Instant Messaging and select “Add Instant Messaging to this Email Account.”
When requesting a large number of IM accounts at one time, simply fill out one Service Request and attach a spreadsheet with all the User Names.
Requests are typically completed within one business day.
Microsoft Lync Client is the client used in conjunction with Microsoft Lync Server. Visit Microsoft's Skype for Business Homepage for product information, training, and a tour.
Network access charge is assessed for each state FTE for statewide area network access and other network services.
Establishes policies for the use of enterprise email in North Dakota state government.
Skype for Business 2016 uses a new “click to call” technology that is not fully compatible with the enterprise phone system. ITD is researching a solution to enable click to call functionality on Skype for Business 2016.
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, VoIP, video conferencing, data sharing, call control and speech recognition with non-real-time communication services such as unified messaging (integrated Voicemail, Email, SMS and Fax).