Instant Messaging (IM)

Instant Messaging (IM) allows real-time communication with contacts.  People can instantly tell if a colleague is online and chat with them using text, audio, and/or video.  For a fee, collaboration may be enhanced with white-boarding, file transfer, application sharing, and remote desktop control.

Visit Microsoft's website for Quick Start Guides about Skype for Business.

Standard Features

Features within the Standard Features list are capabilities included within the FTE fee rate structure:

Messaging
Allow immediate, text-based conversations between colleagues.
Presence Detection
To enable one computer user to see whether another user is currently logged on. People have control over how their online status appears to others.
Desktop Audio/Video Conferencing
To allow PC to PC dynamic, on-demand sharing of information through a virtual "face-to-face" meeting.

Enterprise Features

The users that initiate the following features will require additional software licensing (Microsoft Enterprise CAL).  As such, additional fees apply for these features.  To request the enterprise features, please submit a WMS request.

White-boarding
To allow multiple users to initiate a white board session and write or draw on a shared virtual tablet.
Application Sharing
To enable the user the ability to initiate an application or desktop sharing event.
Remote Desktop Control
To enable a support professional to initiate an event to take control of all functionality on another user's computer.

Voice Features

Users may initiate voice calls from within the IM client.  A plug-in from Avaya can be installed that can function similar to Microsoft Remote Call Control (RCC) and allow the capability to initiate a call through a user's desk phone.

Note: Follow the Avaya Outlook Plugin Installation Instructions to enable dialing capabilities from Outlook and internet browsers.

Federation

Agencies may opt-in to communicate with other Skype for Business users outside of the nd.gov domain. Currently, federation allows people within state government to connect with people within the ND University Systems (ndus.edu) and the ND K-12 education community (k12.nd.us). There is no additional cost for this functionality, and it can be enabled per-agency upon request.

Requesting Service

ITD’s online Work Management System (WMS) may be used to submit a Service Request for “Email/IM/Rightfax/Quota.” On the form, click the drop-down box by Instant Messaging and select “Add Instant Messaging to this Email Account.” When requesting a large number of IM accounts at one time, simply fill out one Service Request and attach a spreadsheet with all the User Names.

Requests are typically completed within one business day.

Associated Rates

Title Current Rate Current One Time Fee
Technology Fee

Network access charge is assessed for each state FTE for statewide area network access and other network services.

64.00/FTE

Related Standards and Guidelines

Email - SI001.3

Establishes policies for the use of enterprise email in North Dakota state government.