Hosting is running and maintaining a computer system or application on someone's behalf; typically within a modern datacenter. ITD hosts most of the enterprise systems leveraged by Services and Statewide Alliances.

Kory Hellman
Kory, IT Systems Manager

Service Categories

Datacenter Features

  • Raised floor, conditioned power data center equipped with redundant generator and UPS systems that provide availability during power outages.
  • Redundant heating/cooling systems maintain a room temperature of 72°F and humidity level of 40%. Environmental conditions are monitored 24-hours x 365.
  • Fire detection and Novec 1230 suppression systems.
  • Monitored access key-card system for physical security.
  • Video surveillance cameras to monitor activity in the entire room.


Despite the remarkable transformation of the state IT enterprise over the past decade, states can be even more responsive and more capable in delivering services and protecting the states’ data systems and information. That capacity rests critically on the task of reengineering business processes and eliminating redundancies whenever possible. State CIOs have seized on the potential for galvanizing the state IT enterprise to produce better results and reduce costs by engaging in consolidation of state data centers for optimizing the physical infrastructure and to streamline business functions (Source: NASCIO’s Survey on Enterprise Data Center Consolidation in the States: Strategies & Business Justification.)

Requesting Service

ITD's online Work Management System (WMS) may be used to submit a "General Server" service request.

Setup time will depend upon the application being installed. Please involve ITD early in the project's planning phase to ensure a timely installation of non-production and production environments.

Service Level Agreements

Associated Rates

Title Current Rate Current One Time Fee
Server Administrator/Application Support

This fee is only assessed for work that extends beyond the scope of normal administrative duties included in the server/application hosting fees.

Server Room (Includes Device Conn.)

Secure server room to house agency servers. This location includes card key access, computer racking, conditioned power and an uninterruptible power supply.


Related Standards and Guidelines

Database Security Best Practices

Establishes best practices to secure databases.

Electronic Data Backup Standard

Ensures backup copies of data are created so that data availability and retention objectives are satisfied.

Physical Access Standard

Establishes physical security policies to minimize the risk of unauthorized access to the state government network.


Server and Disk Rate ReductionsPosted: Nov 10, 2016News

ITD continually monitors efficiencies and cost savings within our service rates. As these savings develop, ITD is able to pass them on to our customers. ITD announces the reduction of both server and disk rates effective October 1st, 2016.

Rate ReductionsPosted: Mar 7, 2016News

ITD is pleased to announce a set of rate reductions effective as of February 1st, 2016.