The North Dakota Century Code directs the state forms management program to develop and implement standards for design.
Design of a form evolves out of a forms analysis. Items determined essential through the analysis are built into the form. Items that are not needed are eliminated. When the essential elements of the analysis are properly designed into the form it will take less time to complete, process, file, and locate later. The data will have greater value, be easy to use, and be more accurate. Design principles, properly applied, will benefit every state agency through greater efficiency and cost savings.
The basic elements of forms design are:
Without proper title and agency identification, a person may not be sure they are completing the right form for an intended purpose, or even for the right unit of state government. Titles also aid employees in knowing the purpose of a form, where to file or locate forms and records, and the relationship of forms to records retention schedules.
Forms will not be printed on letterhead as a means of agency identification. The standard title block saves paper and provides better identification of a form. Stationery usually includes names of personnel. When personnel change, the letterhead and any forms printed on it become obsolete. Unnecessary costs are incurred to reprint the form. No person's name will appear on any State of North Dakota form.
A title for a form should be as brief and simple as possible. Four words is the guideline for maximum length. A title must clearly state the function or purpose of the form, and will not use in-house terminology. Words such as "form" or "sheet" are not to be used in the title of a form - the fact it is a form, sheet, or card is obvious.
See Key Words Used to Title Forms. The title of the form will be the first line in the standard state form title block as outlined in the Standards for State of ND Forms.
The name of the agency that originates and is responsible for the form will be the second line of the standard title block. The third line of the forms identification will have the state form number preceded by the letters "SFN" and the revision date. The agency may include a division name as the third line and then move the state form number and revision date to the fourth line.
The Great Seal of the State of North Dakota will be part of the title block on all public impact forms, and is optional on forms used within an office or agency and electronic forms, such as those completed and stored electronically or Web-based forms. If the Seal is not used on the electronic or internal form, the words "North Dakota" must precede the name of the agency in the title block. The title block will be placed in the upper left corner of the form whenever possible.
Generally, forms will be printed in black ink. Ink must reproduce on copy machines and scanned images. Where it is necessary to have accent or separation to sections of a form, bold, fine, or broken lines, reverse print, or screening in black can be used. Some special effects may increase the cost of composing and printing forms and should only be used when cost-justifiable. It is cheaper to use special effects in black ink than to use accents in different color ink. Each color ink can require a separate press run which increases printing costs.
Forms intended for use by persons with visual disabilities, and those for senior citizens in general, should be printed in clear, large type with black ink on a matte finished white paper. Glossy paper reflects light and colored ink may lack contrast; either or both can make forms difficult to read.
Carbonless (NCR) paper of up to five parts is suitable for typed forms, and up to three parts for handwritten.
Twenty-pound paper is recommended for most general purpose state forms. Different weights may be necessary for special use forms.
The standard size paper for State of North Dakota forms will be 8 1/2 x 11 inches and sizes to which it can be cut without waste. Standard sizes in the commercial printing industry may include 11 x 17 inches, and 22 x 34 inches. Those sizes can be cut to 8 1/2 x 11 inches without waste.
Legal-size forms are to be avoided. A review of legal-size state forms reveals that nearly all can be revised to letter-size without loss of data.
All parts of a multi-part form are to be printed on the same size paper. Costs increase when different size sheets are collated and bound together as a unit, since this is usually a manual operation.
Forms printed on one side of letter-size paper are usually more efficient than smaller forms printed on two sides of paper. Forms printed on two sides are usually more efficient than two separate pages and add less bulk to the files. Forms printed on one side will cost less to microfilm. Two letter-size forms are usually more efficient than one oversized form.
Costs increase when several sizes of paper must be stocked for printing and for copy machines. Finding a document in a file is easier if all papers are of the same size.
Colored paper can be used as a tool in sorting and distributing high volume paperwork. For general use, colored paper has some disadvantages, such as: (1) it is usually more expensive than white paper, (2) it may not copy or scan clearly, (3) it lacks a professional image, (4) some colors may cause eyestrain for the user, and (5) reprints may not match.
Standard color and color sequence of carbonless (NCR) paper is available for printing state forms. The sequence of the colors may vary depending on the number of parts in a set. The original of all NCR paper sets is white paper. Forms with multiple parts will not deviate from the standard available carbonless paper. Information on use, color and sequence of carbonless paper is available from Central Services Division.
Captions are short instructions or questions which should provide or obtain exact information with a minimum of effort and without confusion. Wording should be designed so the person who fills in the form can interpret the caption clearly and easily. Words and phrases should be as simple as possible.
Forms can have too many or too few words. If they have too many, they are not read. If too few, they may not be understood. All forms are to be designed so they are self-explanatory to the person who is using the form.
With well-designed captions, a form can send its message and do its job. Captions must cover only one point so the meaning will not be misunderstood. In-house terminology should be avoided, especially on forms used with the public/private sector. The typical form should be designed so it would cause no confusion to a person with an eighth grade education.
Properly designed captions eliminate or reduce the need for lengthy instructions. If instructions are needed, they are to be separate from the data gathering portion (body) of the form.
Upper left captions in a box format will be the design standard for State of North Dakota forms. See Standards for State of ND Forms.
Upper left captions do not interfere with writing or typing space and are not hidden while the field is being completed. Upper left captions in the box format are to be in small type, generally 8-point size in regular face - not bold or italic. The captions will be in upper and lower case letters to conserve space, look neater, and be easier to read. When the form is completed, upper left captions will become secondary to the filled-in data.
Valuable paper space is consumed by captions either on or beneath the lines where data are to be entered, and neither result in a form that can be efficiently completed. Upper left captions make it possible to design a form with a minimum of tab stops, which is a measure of efficiency and cost-savings for forms that are typed, filled in by hand, or completed electronically.
A critical part of forms design is assuring the right amount of space is provided for entries that will be made on the form. Given too much or too little space, persons filling in forms may not be sure they are giving the right answer. Accuracy may be impaired. If the user has to write, call, or visit an office to have a form interpreted, it is an inconvenience and unnecessary expense to the user as well as to the office.
Forms analysis reviews the needs and predicts the proper amount of space for the typical anticipated answer. Those space requirements are then correlated to whatever equipment or process will be used to fill in the form.
Many items of information obtained on forms by state agencies are of a specific or predictable size. For example, social security numbers have nine digits, ages have from one to three digits, etc. See Space Requirements for Forms.
Horizontal space (pitch) is measured across a page. Vertical space (throw) is measured up and down. Typewriters commonly have a pitch of 10 characters per inch (pica), or 12 (elite), or both. Proportional spaces, 15 and 17 cpi type, are also available.
Standards for horizontal space (pitch) on forms will be related to (1) the data to be gathered by the form, (2) the equipment or manual process by which the form will be completed, and (3) other individual characteristics of the form. One inch of space should be allowed for every four to six characters. This provides adequate space for most handwriting and is also good for typed entries.
Standards for vertical spacing (throw) on a form will be related to the six lines per inch standard throw of typewriters and computer printers. A form may have a combination of single, double, and triple spacing, but every line must automatically conform to the throw of the equipment on which the form may be completed.
With box formatting and upper left captions, the most effective vertical spacing on forms is three text boxes per inch, which is equal to double spacing on a typewriter. This is also the recommended size for handwriting.
Margins - Forms need margins of clear area for press gripper space, for appearance, and sometimes for punching holes and binding. All forms will allow a minimum of a 1/4-inch margin on all four sides of the form.
Many forms take more time than necessary to complete and process because fill-in items are scattered randomly over the working part of the form. This is particularly true of forms printed in narrative. Such forms should be redesigned so that fill-in items are vertically aligned, separated from any narrative text, and given some logical order with box formats and upper left captions. This will reduce the time needed to complete a form, to find items, and is also insurance that all items will be filled in.
The sequence of items on the form is important to the speed and accuracy of entering and extracting data. If items are taken from or entered onto other documents, all must have the same order. People are accustomed to reading from left to right and top to bottom, and forms should use that order. Some sequences are familiar, such as number, street, city, state, and zip code. The sequence of items on a form must follow the flow of work.
Most forms are composed of five basic parts:
Not all five parts are required on every form, but, however many there are, the sequence will be the same on all state forms.
The title block will be standard on all forms. The title block should be placed in the upper left corner of the form whenever possible. There will be no person's name on any form.
The introduction on state forms will not generally be needed since proper captions and instructions will cover most introductory items. Reference to the North Dakota Century Code is defined as an introduction. For most purposes, all that is necessary on a form is the chapter/section number from the Century Code. It is seldom necessary on a form to use quotes from the Century Code, and when used, those quotes are not part of the introduction.
The body of the form is the most important part. This gathers or compiles the data and is the reason for which the form exists. All other parts of the form merely complement this part. The body of the form will be designed in box format with upper left captions, and a minimum of vertical alignment points (typing tabs).
If a compromise needs to be made between the amount of space allowed for any item and the need for vertical alignment, the vertical alignment should have first consideration. However, if adjustment is needed, it must be so that data entry areas provided are larger than minimum requirements.
(3 Vertical Alignment Points/Tabs)
(8 Vertical Alignment Points/Tabs)
A good form will be self-explanatory, although brief instructions may be needed. These instructions should be brief, concise, and easy to understand. Properly designed captions reduce the need for instructions. General instructions may include:
Whenever possible, the following instructions will be placed at the lower left of the form:
Lengthy instructions on a form are seldom read and should be avoided. Instructions for completing a form, or for items to submit the form, should never appear within the body of the form. No explanation should indicate that an item is "self-explanatory" which is a redundant statement. It is not necessary to instruct that a form must be completed in its entirety; it is understood that a form must be completed. If the form is properly designed, it will be completed.
Routing/distribution instructions are needed on most multi-part forms. These will be placed on the bottom of the form using the legend method. With the legend method, the printing is the same on all parts of the forms, and only one printing plate is required. Printing costs less and all recipients are aware of the distribution of all other parts of the form. If routing instructions are printed with the marginal method, each part of the form indicates only its own destination. Separate printing plates are required for each part of the form and costs are increased. Routing to a specific office, if needed, will be to a division or program -- no person's name will be used as part of any routing instructions.
Filing reference data may also be part of the instructions on a form. This may be placed at the upper right corner of the form, or at the lower right, as dictated by filing, reference, binding or other requirements.
The signature area of a form will generally be at the lower right of the form. Captions used in the body of the form will clarify all items on the form so that title, date, or other explanation will seldom be needed with the signature line. State of North Dakota forms will not require that a signature be notarized, unless it is specifically mandated in the North Dakota Century Code. Requiring a person to have a signature notarized when not required by law is both an inconvenience and an unnecessary expense.
A form communicates in two ways. One is through the appearance of the form and the other is through the language or words used on the form. Both ways communicate a certain idea and work together to relay a total message. Waste decreases when a form looks good. An attractive form is less likely to be used for notes or scratch paper. If a form gives the impression of being important, the user is more likely to be careful filling in and processing the form. Better data will be obtained.
Screening, reverse printing, and other graphic devices might improve a form and make it easier to process. However, when graphic devices are overdone, or when decorative borders and unnecessary ornamentation are used on a form, the form loses its image of being carefully or professionally designed. The fill-in data on a form is of prime importance and should not be overpowered by whatever is printed on the form.
The image the public/private sector has of an agency is influenced to a great extent by the quality of paperwork from that agency. Often, paperwork is the only contact the public has with a unit of state government, so that is what molds the image of state government. When the agency's forms and paperwork look professional and well organized, the public will gain the impression that the agency is professionally managed and operated.
The Forms Management Program is responsible for maintaining quality state forms. This includes maintaining the state form numbering system, maintaining design standards for state forms quality, designing forms that meet the needs of our customers, eliminating duplicate and bootleg forms, and reviewing and analyzing all forms used in state government.