Enterprise Document Management System (EDMS)

An Electronic Document Management System (EDMS) is a collection of technologies that work together to provide a comprehensive solution for managing the creation, capture, indexing, storage, retrieval, and disposition of records and information assets of the organization.

ITD assists EDMS Users within ND in defining and establishing systems for scanning, workflow, automated record storage, and automated document retention. This typically includes the evaluation of existing business processes and recommendations for improvements.

The EDMS Evolution has produced mature EDMS Technologies within ND that continue to drive down the cost of government. The key is to review existing business processes, eliminate unnecessary steps and activities, implement technology wisely, and leverage the whole power of EDMS Technology Interaction.

EDMS Components

The process of creating an electronic copy of a document.
Content Management
Provides a secure location for storing electronic objects and an index for quickly identifying and retrieving information.
Forms Processing / Eforms
Automates form recognition and data extraction for paper forms and replaces costly paper forms
Enterprise Report Management
Used to electronically capture, index, burst, distribute, and store system-generated reports/documents.
Automates business processes to increase efficiency and automate decision-making.

Requesting Service

ITD’s online Work Management System (WMS) may be used to submit a Service Request.

  • Complete an "EDMS" request for user-ID maintenance, Liquid Office form design/conversion, EDMS technical analysis/questions, or table updates.
  • Complete a "Software Dev/GIS/PM/QA" request for projects requiring software development resources. This would include FileNet work (custom search setup, new/updated document classes, e-Forms, BPM), new project estimates, or new/updated imaging templates.


Resources for Authorized Users


State government runs on information. We create, collect, process, distribute, store, manage, retrieve, maintain and dispose of information as an integral part of every business process and activity of the organization. In an effort to increase our efficiency we have spent millions to create business applications and systems that can process vast volumes of information. Additionally, we have invested heavily in desktop technologies to provide access to applications, communication with others, and deliver productivity tools to the individual employee.

In spite of our investments, we still spend a considerable amount of each day manually processing or searching for information. In addition, the amount of information we must work with is increasing at an incredible rate. EDMS technologies offer a solution, delivering immediate value and increasing organizational efficiency and effectiveness.

The reasons for using EDMS are compelling:

  • Improve access to records and information – authorized users can search across the unit, department or even access documents maintained by other agencies with a single search query. Workflow can automatically notify internal or external users when needed information has arrived or has been processed.
  • Improve customer service – retained or in-process information can be immediately accessed. Accessed information can be faxed or emailed to the customer from the desktop.
  • Reduce queue time – information can be routed electronically using email or workflow eliminating mailing and transport activities.
  • Minimize duplication – a single copy of a document can be made available to all authorized users, including those outside the agency.
  • Decrease data keying requirements – forms processing and eforms can access current data via lookups and export form data directly to business applications.
  • Outsource data entry – eform data entry is done by the individual filling out the form.
  • Reduce storage and retrieval expense – a single repository reduces the need to store multiple copies while standardized indexing and integration with business applications allows users to instantly access needed documents or other information.
  • Automate business processes – workflow can be used to move information from one step to another. Rules based routing can automatically determine needed activity and work steps. Work object or referenced data can automatically update business applications, create additional documents or workflows, and communicate with internal and external users.
  • Improve regulatory compliance – technologies can create audit trails of access and activity. Compliance with Records Retention Schedules can be automated and improved. Incoming documents can be automatically classified and stored in the system.
  • Enable reuse of information – Previously processed information can be used to prepopulate forms or validate and standardize incoming data.
  • Improve quality of data – use of automated filling and validation capabilities of eforms reduce the potential for missing or misplaced data. Features like auto-formatting, required fields, standardized selections, and dynamic form configuration validate data prior to submission reducing re-work and time-consuming correction processes.
  • Share information with external entities – existing information collections can be directly accessed by authorized external user.
  • Support external processing – external users can access the system, scanning, indexing, storing, and retrieving documents in a central repository.
  • Increased information security – documents and information stored in the EDMS is protected from unauthorized access by stringent security requirements. Backups provide vital records and disaster recovery protections. Protection by duplication is easily achieved using either offsite copies or system generated microfilm.

Associated Rates

Title Current Rate Current One Time Fee
Disk Storage - Premium (on demand)

Premium disk storage is data stored on ITD's central disk storage devices that requires high performance or high availability. Data replication options are available. Typical usage includes databases and transactional data.

EDMS FileNet User Fee
ITD provides a centralized Electronic Document Management System (EDMS). Customers are assessed a one-time license install fee plus a monthly fee for each software license needed to handle the volume of forms processed by their agency.
30.75/user 275.00/user
EDMS FileNet User with BPM Add-on Fee

ITD provides a centralized Electronic Document Management System (EDMS).

EDMS ILinx Data Capture 91.50/client 1,115.00/concurrent license
EDMS ILinx Email Import 3.60/mailbox 106.50/mailbox

Related Standards and Guidelines

Form Design Guideline

1. Introduction

The general layout of the form is very important to both human users and the scanning recognition system. The general principle is to design a form that is user-friendly and at the same time includes many of the requirements for making the forms compatible with image-based recognition systems’ requirements.

There are three steps towards good form design:


The August 7, 2013 EDMS User Group Presentation is available for review.

To better serve our customers, ITD's Software Development Division has reorganized the e-Team and Kool Kats teams.