As agencies move towards less paper intensive processes (reducing physical storage costs) the need for electronic storage has increased significantly. ITD offers several levels of storage services, including automated backup services.

Storage Categories

Basic Storage

Designed for non-critical data that does not require high performance or high availability.

File Share Storage

Designed for critical documents, images, other non-transactional data that requires high performance and high availability.

Premium Storage

Designed for critical database and transactional data that requires high performance and high availability.

Backup/Recovery

Tape backup storage is provided for all disk storage services. Previously included in the base cost of disk storage backup storage will now be billed for the amount of data in the backup storage pool.

Replication

Replication creates a real-time copy of data in both the primary and secondary datacenters and significantly improves recovery time in the event of a disaster.

Capacity Planning

Storage associated with non-enterprise services may be acquired either on-demand or in dedicated increments.

On-demand

Storage is billable per gigabyte of disk utilized. A traditional amount of growth is expected, and additional capacity is inherently provided.

Dedicated

Storage is billed per terabyte of disk allocated. It must be acquired in a minimum of 1 terabyte increments, and additional capacity must be requested with a minimum lead-time of three months.

Requesting Service

ITD's online Work Management System (WMS) may be used to submit a "General Server" service request.

Service Level Agreements

• Enterprise Service Levels
• Hosting Service Levels