Below are instructions for submitting a change to Desktop Support Services, such as setting up IT services for a new employee, eliminating services for a terminated employees, or changing services for an existing employee.
IT services that can be changed in this request include:
1. Login to WMS using your NDGOV login. This will bring you to your work queue.
2. Click on "Main Menu"
3. Click on "Add Work Order."Note that Work Orders act as folders, or repositories, to organize Service Requests. Service Requests are what's actually sent to technicians telling them of the changes you are requesting. Thus, you can create a single work order (ex. Desktop Support Requests), in which you submit all of your service requests for work you need completed (ex. New Laoptop for Jane Doe). Alternatively, you can create a new work order for every service request you submit. Use whichever method works best for you.
4. Complete the following fields for your work order and select "Submit Work Order":
5. Select "Service Requests" then "Add Service Request."
6. Select "ITD User ID" under the Security heading
7. Complete the following fields and select "Continue":
8. Finally, complete the fields shown below and select "Submit" to complete your service request. Note that the fields shown in WMS will change based off of the Action you choose (Add, Change, Delete). The "Delete" action for terminated employees only requires the entry of the employee's name and termination date.The instructions below apply to the "Add" and "Change" actions.
After clicking submit, you will receive an e-mail notification when your service request has been assigned to a technician. You will also receive an e-mail notification once the service request is closed, signifying all parts of the service request are complete. If you have questions in the interum, contact the Service Desk.
Infrastructure provides the underlying base or foundation for information technology systems.
End User Compute and Collaboration is a holistic approach to managing all of the personal computing devices within an organization, including laptops, tablets, and mobile phones.