ITD utilizes Windows Server Upgrade Service (WSUS) to manage OS and Microsoft Office patching, and to give administrators control over hot-fixes and updates released to computers within an organization.
Windows patching ensures that computers get the latest security and critical updates from Microsoft. Many people are familiar with the "Windows Update" feature enabled by default in Windows. While Windows Update can work well in residential applications, IT administrators often require a more powerful tool. WSUS gives administrators control over what updates are applied, when they are applied, and to which computers they are applied. This serves to increase the security posture of the organization, decrease the time spent applying updates, provide administrators with an accurate reporting of the deployment of updates. WSUS also allows administrators to crate test groups. These groups can have updates applied to them to verify the updates don't break functionality. Once verified, updates can be safely implemented across the organization.
Use ITD's online Work Management System (WMS) to submit a service request.
Network access charge is assessed for each state FTE for statewide area network access and other network services.
Establishes policies to provide a secure, stable, and supported operating system on all Network Connected Devices (NCDs) within the Enterprise.
Desktop Support is a holistic approach to managing all of the personal computing devices within an organization, including laptops, tablets, and mobile phones.