Citizen Experience

The Enterprise Citizen Experience (Cx) provides agencies with access to training and tools that enable a consistent, end-to-end experience across channels and departments, such as the State Website Platform.

ITD's Citizen Experience (Cx) service was created out of a need to help agencies navigate a communication environment where traditional media is on a steep decline and new communication media is centered around technology. Understanding and navigating traditional media is still critical for agencies, but citizens are increasingly looking to websites, social media, email, and other forms of digital communication when finding information and interacting with government. Whether it's developing a communication strategy, learning how to use Adobe Photoshop, or interpreting Google Analytics results, through the Enterprise Cx Service we hope to provide state agencies with the direction and resources needed to improve the citizen experience.

Requesting Service

To request service, contact Cliff Heyne (


Social Media Users Group 2016-10-13 MeetingEvent occurs on: Thursday, October 13, 2016 - 9:30amEvent

Quarterly meeting of the Social Media Users Group (SMUG).

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Social Media Users Group 2016-07-14 MeetingEvent occurs on: Thursday, July 14, 2016 - 9:30amEvent

This is the July meeting of the SMUG. Agency MABU presented on New Dimensions of Video - Virtual, Aerial and 3D.

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Social Media Users Group 2016-04-21 MeetingEvent occurs on: Thursday, April 21, 2016 - 9:30pmEvent

This is the quarterly meeting of the Social Media Users Group. This meeting we are focusing on the legal and records management implications of using social media.

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Digital Asset Management Working GroupEvent occurs on: Wednesday, February 10, 2016 - 8:30amEvent

This is the first meeting of agencies interested in developing an enterprise digital asset management solution for image, video, and audio assets.

Social Media Users Group 2016-01-14 MeetingEvent occurs on: Thursday, January 14, 2016 - 8:00amEvent

This is the January meeting of the SMUG. Topics include government YouTube TOS, Facebook management, and digital asset management (DAM).

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17-19 Strategic: Develop a secure, cost-effective web portal framework Start: July 20, 2016 - End: Tuesday, August 1, 2017Initiative Completed

This initiative is published in the 2017-2019 Strategic Plan and slated for completion during the 17-19 biennium. More details will be posted as the 17-19 biennium approaches