Citizen Experience

The Enterprise Citizen Experience (Cx) provides agencies with access to training and tools that enable a consistent, end-to-end experience across channels and departments, such as the State Website Platform.

NDIT's Citizen Experience (Cx) service was created out of a need to help agencies navigate a communication environment where traditional media is on a steep decline and new communication media is centered around technology. Understanding and navigating traditional media is still critical for agencies, but citizens are increasingly looking to websites, social media, email, and other forms of digital communication when finding information and interacting with government. Whether it's developing a communication strategy, learning how to use Adobe Photoshop, or interpreting Google Analytics results, through the Enterprise Cx Service we hope to provide state agencies with the direction and resources needed to improve the citizen experience.

Requesting Service

To request service, contact Cliff Heyne (


Social Media Users Group 2019-02-07 MeetingEvent occurs on: Thursday, February 7, 2019 - 3:00pmEvent

Quarterly meeting of the Social Media Users Group (SMUG).

Social Media Users Group 2018-10-29 MeetingEvent occurs on: Monday, October 29, 2018 - 9:30amEvent

Quarterly meeting of the Social Media Users Group (SMUG).

PDF icon SMUG Presentation Slide Deck
Social Media Users Group 2018-07-26 MeetingEvent occurs on: Thursday, July 26, 2018 - 10:00amEvent

Quarterly meeting of the Social Media Users Group (SMUG).

PDF icon smug-20180726-presentation
Social Media Users Group 2017-08-10 MeetingEvent occurs on: Thursday, August 10, 2017 - 9:30amEvent

Quarterly meeting of the Social Media Users Group (SMUG).

PDF icon smug-20161013-presentation
Social Media Users Group 2016-10-13 MeetingEvent occurs on: Thursday, October 13, 2016 - 9:30amEvent

Quarterly meeting of the Social Media Users Group (SMUG).

PDF icon smug-20161013-presentation.pdf


17-19 Strategic: Develop a secure, cost-effective web portal framework Start: July 20, 2016 - End: Tuesday, August 1, 2017Initiative Completed

This initiative is published in the 2017-2019 Strategic Plan and slated for completion during the 17-19 biennium. More details will be posted as the 17-19 biennium approaches