This plugin enables the Click-to-Call functionality in Outlook and web browsers. The steps below (1-8) will install the Click-to-Call functionality. Steps 9-19, will enable the "Add Conference Details" button in Outlook, which will give you the capability to populate meeting requests with the dial-in information for a web/audio conference. If you would like to add the "Add Conference Details" button, prior to completing steps 9-19, you will need to request an AAC Account (Avaya Aura Conferencing). Please submit a WMS to Network Services for the AAC Account.

  1. Download the Avaya Outlook Plugin Zip file: (compatible with Windows 7 or newer and Office 2010 or newer)
  2. Open the folder named collaboration services
  3. Click Avaya.CollaborationServices.Installer.exe
  4. Click next if English is selected
  5. Click Next
  6. a. Accept Terms
    b. Click next
  7. Window will show progress bar
  8. Click Finish
  9. a. Click on the Windows Start button and
    b. Click on Conference Configuration Wizard
    2016-outlook plugin-9-1.jpg
  10. After a few moments, the bridge wizard will appear, click next
  11. Click scan
  12. If no previously used audio bridge is detected, the Conference Bridge details window will
    display. Enter a name for your default audio bridge, such as Avaya Audio Bridge. Then click the
    Add button.


  13. Enter additional information

    a. Name of audio bridge

    b. Local telephone number of Audio Bridge (see table below)

    c. Participant Passcode – sent to you via e-mail

    d. Moderator Passcode – sent to you via e-mail

    e. Click Add.


    City AAC Access Local Number
    Local Audio Access Numbers
    Bismarck AAC Access 1(701) 328-7950
    Wahpeton AAC Access 1(701) 671-1570
    Minot AAC Access 1(701) 857-7510
    Jamestown AAC Access 1(701) 253-3050
    Fargo AAC Access 1(701) 239-7150
    Dickinson AAC Access 1(701) 227-7450
    Williston AAC Access 1(701) 774-2750
    Valley City AAC Access 1(701) 845-8850
    Grand Forks AAC Access 1(701) 787-6550
    Devils Lake AAC Access 1(701) 662-9350
    Grafton AAC Access 1(701) 352-4250
  14. Enter additional information
    a. Name of the audio bridge
    b. Local telephone number of audio bridge (see table above)
    c. Click Ok.

  15. A pop-up will display asking to convert the phone number into international format. Click Yes.
  16. Click Next
  17. Copy the text strings below into the appropriate boxes using the Participant Code and Moderator

    Code that you were assigned in place of the # signs below.



    c. Click Finish


  18. Click Next
  19. Click Finish