Anti-Virus/Spyware software is used to prevent, detect, and remove malware, including viruses, worms, and spyware. A desktop firewall, an optional part of the Anti-Virus/Spyware software provided by ITD, protects computers by controlling what can be sent or received from a computer connected to the Internet.
State agencies receive Symantec's Enterprise Endpoint Protection as a component of their Technology Fee. Political Subdivisions that don't pay the Technology Fee may still purchase the Symantec Anti-Virus and benefit from the enterprise license agreement.
ITD's online Work Management System (WMS) may be used to submit a "Generic" service request.
ITD has entered into a enterprise license agreement with Symantec for Norton Anti-Virus.
Network access charge is assessed for each state FTE for statewide area network access and other network services.
Policies and responsibilities for the use of Anti-Virus and Anti-Malware tools
Desktop Support is a holistic approach to managing all of the personal computing devices within an organization, including laptops, tablets, and mobile phones.