A mobile phone is a long-range device used for voice or data communication over a wireless network. In addition to the standard voice function of a cellular phone, today's "smart" phones support many additional services such as text messaging, email, access to the Internet, gaming, photos, MP3 players, and GPS.
ITD currently has contracts with both Verizon and AT&T for voice and/or data devices.
Policies are listed in the OMB Fiscal and Administrative Policy Manual.
- OMB Policy 514 – Personal Telephone Expenses/Cellular Devices
- OMB Policy 523 – Cell Phones
- Ordering Mobile Phones
- Activating a Smartphone
- Transferring Contacts
- Switching From a Cell Phone to a Smartphone
- Switching From a Blackberry Phone to Smartphone
- Transferring a State-owned Phone Number to a Personal Account
- Exchanging Mobile Phones
- Disconnecting or Suspending Service
- Terminating Employment
- Troubleshooting Hardware Related Issues
1. Ordering Mobile Phones
ITD's online Work Management System (WMS) may be used to submit a “Telecommunications” service request. Include:
- User’s name(s)
- Phone number(s)
- Phone desired
- Upgrade or new line of service
- Shipping address
- Desired plan
2. Activating a Smartphone
- Instructions are located in the red folder provided in the shipping package.
- Make sure that the device is off, charged, and that the SIM card is locked into place (if applicable).
- Call 1-877-807-4646. Have the phone number assigned to the device as well as the order number to be able to confirm during the activation process. Verizon may require authorization; if so, contact the ITD Service Desk.
- Once Verizon has activated the device, turn on the phone to finish up the activation process.
- The activation process could take 10-15 minutes.
- The user will need to enter a PIN.
- Before you activate your device, make sure you have the following information:
- The order number and activation number for the device.
- The device’s IMEI number. To find this, turn on the device, and then enter *#06#. The IMEI number appears on the device’s screen. Or, when you removed the battery, you can find the device’s IMEI number printed on the sticker.
- The smart chip (SIM card) number from the device. This number is printed on the smart chip, which you can usually see by removing the device’s batter cover and battery.
- Check your voicemail as they will not be available on the new device.
- Copy all the contacts from your old smart chip to the memory of your old device.
- Activate Wireless Device Online with AT&T.
3. Trasferring Contacts
If you presently have a smartphone and all of your contacts are already synchronized with your email account no steps are necessary.
- Use Verizon Backup Assistant. It must be started before you activate the new phone.
- Or have one of the local Verizon stores transfer the contacts from one phone to the other using their cellebrite machine.
- Go to a local AT&T store and request to have the contacts transferred.
- Or use the AT&T Copy/Transfer Contacts instructions.
- Or use the AT&T Mobile Transfer utility:
- Check to ensure both the old and new phone are Supported Devices for the AT&T Mobile Transfer.
- Text transfer to 6565 from their old phone and a text message arrives with a link to download the application.
- Text transfer to 6565 from their new phone, log in with their account information, and follow prompts to complete the transfer of contacts, pictures, and videos.
- Customers have 14 days to complete their transfer. Data is deleted from the server after 14 days. The customer receives a reminder SMS at 72, 48, and 24 hours prior to the 14-day mark.
4. Switching From a Cell Phone to a Smartphone
Use ITD's online Work Management System (WMS) to submit an “Email/IM/RightFax/Quota” service request. Ask for ActiveSync be enabled for an Android or iOS (iPhone) device. Request the BES (BlackBerry Enterprise Server) account be enabled for Blackberry devices. This enables the phone to synchronize with state email.
5. Switching From a Blackberry Phone to Smartphone
Use ITD's online Work Management System (WMS) to submit an “Email/IM/RightFax/Quota” service request. Ask for ActiveSync to be enabled. Once the new phone has been activated, submit another “Email/IM/RightFax/Quota” service request to disable/delete the BES (BlackBerry Enterprise Server) account.
6. Transferring a State-owned Phone Number to a Personal Account
Submit a service request under “Telecommunications” including the user’s name and phone number. Indicate if the user is switching carriers or staying with the same carrier (i.e. Verizon to Verizon or Verizon to AT&T) when switching to a personal account.
7. Exchanging Mobile Phones
Submit a service request under “Telecommunications” including the user’s name(s), phone number(s), phone type, and the IMEI number(s) or ESN(s) to transfer service to. The IMEI number typically starts out 9900xxxxxxxxxxx.
8. Disconnecting or Suspending Service
Submit a service request under “Telecommunications” including the user’s name(s) and phone number(s) to be disconnected or placed on suspension.
The State of ND can suspend lines for up to 180 days a year (90 days at a time). The phone will not work during the suspension; it appears as "disconnected" but is really “on hold". Customers are not charged during this period. This is a good option for seasonal lines or lines that need to be held during personnel changes.
9. Terminating Employment
Refer to the policies in the OMB Fiscal and Administrative Policy Manual for more information:
- OMB Policy 113 – Items to be Returned upon Termination with the State
Turn the phone in to the designated IT representative in the agency. The agency representative must submit a service request under “Telecommunications” including the user’s name(s) and phone number(s). State if the phone is to be disconnected, suspend service, transferred to another user, or transferred to another account (personal or business).
10. Troubleshooting Hardware Related Issues
- Restart the phone
- If the phone is completely locked up
- Droid: Hold the Power button and Volume down button until it restarts
- iPhone: Hold the Power button and Home button down for at least 10 seconds
- If the phone is still not working, contact customer service
- Verizon: 1-800-922-0204
- AT&T: 1-800-331-0500