This fee is only assessed for work that extends beyond the scope of normal administrative duties included in the server/application hosting fees.
Time is charged out in increments of six minutes (1/10th of an hour).
Normal Administrative Duties:
- Install and maintain base operating systems
- Troubleshoot/Research server abends
- Add and maintain authorized users
- Update and maintain server communications (TCP/IP, SNA)
- Install and update user software applications
- Verify system backups/restore procedures
- Tune servers for optimum performance