IVR applications and systems allow people to interact with information over the telephone.
An IVR connects to both telephone systems and your internal data source (hosts and/or databases) so that you can automate the task of distributing information from within your agency to the outside world. The cost is per port (number of lines) desired for your customers to access your information.
Voice services include dial tone and telephone support as well as consulting, design, and engineering of voice technologies and applications.
Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.