Eide Bailly has completed an analysis of the Desktop Support environment for the State of North Dakota. The review was completed to satisfy the legislative intent of SB 2021. Section nine of that bill requires the Information Technology Department (ITD) to perform a "study of all state agencies' information technology desktop support to determine the feasibility and desirability of centralization of desktop support services through the information technology department for all state agencies."
As part of this study, the current Desktop Support staffing models, processes and tools were all evaluated to determine a recommendation for a future Desktop Support model. As part of our analysis, Eide Bailly compared the overall costs of Desktop Support within the State of North Dakota’s environment to industry benchmarks and best practices.
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Lots of custom configurations for unique needs
Public driver's license machines
Scanners / Document Management