A new Project Management SLA has been created. In conjunction with ITD’s Enterprise Service Levels, it acts as a Service Level Agreement between ITD and all customers utilizing Project Management as a Contracted Service.
The “…@state.nd.us” email domain is being retired on January 1, 2014 as a result of recent changes within Enterprise Architecture.
Geographic Information Systems (GIS) Day is on November 20, 2013. Every year, GIS Day is celebrated on the Wednesday of Geography Awareness Week.
On November 5, generic service request routing changed.
ITD has published its Large Project Oversight Report for the 2nd quarter of 2013.
Governor Dalrymple proclaimed November 7, 2013 as Project Management Day for the state of North Dakota.
Commemorate the day in 1889 when North Dakota became the 39th state of the Union.
The GIS Hub database environment has recently been upgraded. Although this upgrade applies mostly to state agencies, it might be interesting for some folks to know that the upgrade consisted of moving to new servers, upgrading the version of multiple Oracle instances, upgrading the version of multiple geodatabases, and upgrading the version of ArcSDE.
ITD now offers audio/web conferencing using an Avaya product called Avaya Aura Conferencing (AAC).
During the month of October, organizations around the world observe Customer Service Week to celebrate the efforts of customer service.