During the first week of October, organizations around the world observe Customer Service Week to celebrate the efforts of customer service. Governor Dalrymple has issued a Proclamation of Customer Service Week in the state of North Dakota.
“The Information Technology Department (ITD) is Preparing for the Future by driving business needs to maintain existing technology, as well as to innovate and create new ways of doing things with the latest technologies.”
Information Technology Department (ITD) will be phasing out Dispatch on September 16, 2012. This is part of the z/OS upgrade process for the mainframe system and the OnDemand upgrade project.
ITD has published its Large Project Oversight Report for the 2nd quarter of 2012. It was sent, along with a Cover Letter, to the Legislative IT Committee and Legislative Council.
The Awards Committee of the National Association of State Chief Information Officers (NASCIO) recently recognized Legislative Assembly's LEGEND project as one of the 30 finalists in the Cross-Boundary Collaboration and Partnership category.
This past weekend, ITD conducted a major upgrade on the statewide network. The outage was originally scheduled from 4:00 am to 6:00 pm on Saturday, July 28, but due to the volume and complexity of issues, it extended through Sunday and into the workweek for some customers. Thursday evening, a major reconfiguration was implemented that alleviated most of the outstanding issues.
Starting on August 8, 2012, State Contract #263 will lapse. Procurement is in the process of securing bids for an authorized reseller and anticipates by October 1, 2012 the new State Contract will be in place.
ITD needs your input in developing the state’s analytics strategy. Take IBM’s AQ Quiz by August 3 to help us understand how analytics are used today and where we need go next.
Telecommunications is changing their name to “Network Services” and the Desktop Support team is now known as "Client Technologies".
Presentations and videos from the 2011 North Dakota GIS Conference have been posted on the GIS Hub.