ITD is extending an invitation to learn about today's critical IT initiatives for free from Gartner Analysts. Join them for an hour and walk away with tactical advice that can impact your top... read more
The Awards Committee of the National Association of State Chief Information Officers (NASCIO) recently recognized Department of Public Instruction's Direct Certification project as one of the... read more
BlackBerry users may be experiencing intermittent issues today due to an outage. RIM co-CEO, Mike Lazaridis issues video apology to BlackBerry users. The duration of the outage is unknown at... read more
ITD will be implementing V8.4 of OnDemand (SRPT & RADM Supersession menu options) on Wednesday, Oct 12 at 12:01 a.m. When the new version is implemented, all agencies' reports that currently go... read more
The migration schedule for the Oracle 11g Database Upgrade project has been extended to early 2012 due to server hardware performance issues. A revised database migration schedule and estimated 2012... read more
Interactive Voice Response (IVR) is a self-service system that enables callers to navigate voice prompts using their telephone keypad or voice command to navigate menus to obtain information or process a transaction.