nd.gov - The Official Portal for North Dakota State Government
North Dakota: Legendary. Follow the trail of legends

Annual Customer Survey

Every July, ITD conducts an annual survey to ensure that ITD's services are aligned with their customers' business needs and expectations. Agency executives, business professionals, and IT professionals are encouraged to participate in the Annual Customer Survey, focusing on services received between July 1, 2011 and June 30, 2012. ITD's ultimate goal is to provide excellent customer service and feedback collected from ITD's customers is essential to help provide lasting improvements. 

Survey Closing Date

  • July 31, 2012

Additional Information

  • Preferably, numerous people from each agency will respond to this survey.
  • Your comments are important and greatly appreciated.
  • Survey results are reported in ITD's Annual Report, published each fall.

Questions

Comments

Vast amount of ITD work I would rate as excellent, every now and again I run into one of two types of problems. 1) is where I request something and ITD does something and closes the ticket with out end user varifing it works and this sometime cause other problems and more dialog. 2) Sometime we schedule something at the beginning of the week and expect it to be completed at the end of week and for some reason it does not occur as schedule, and we do not know what happened or why it did not occur as requested until after we expect that is should be finished. Both these are truly communication related items and not technical items.

I have been very satisfied with the service received from the ITD dept.

The ITD staff is always courteous, responsive and competent. I am very pleased with the customer service.

Very helpful. Quick to respond!

Post new comment

The content of this field is kept private and will not be shown publicly.
 

What Our Customers Are Saying

Wonderful lady handled my issue and resolved it immediately. Very much appreciated.

West Central Human Service Center
March 17, 2014
 
 

Copyright © 2014 North Dakota Information Technology Department - ITD
Use Adobe Reader to view, print and collaborate on PDF files.