Posted: Jun 17, 2020

Bismarck, N.D.     |     North Dakota Chief Information Officer Shawn Riley today announced Jeff Hensel as the Information Technology agency’s first Chief Customer Success Officer (CCSO), a position directly aligned with elevating NDIT’s focus on driving value for customers through a holistic strategy focused on people, process and technology to achieve business needs.

“Virtually every service provided by state agencies relies on Information Technology solutions - critical 21st century infrastructure,” said Riley. “Providing exceptional customer service includes helping agencies better understand business operations and how technology can help empower agencies and better align to agency goals and service delivery to citizens. Jeff’s experience leading teams on a global scale to deliver value to customers will be a tremendous benefit for Team ND.”

“Digital transformation is impacting the world at a rapid pace - which has been accelerated by the recent pandemic,” said Hensel. “Our state's ability to provide services to the citizens of North Dakota needs to accelerate accordingly. Those who live in, visit and do business in North Dakota should expect innovation and simplification. We are at a true inflection point in which to respond to those expectations through reinventing how they interact and partner with our state government.  I'm really excited about the opportunity that this role presents me to bring my skills, interests and passions to help North Dakotans.”

Hensel, who brings more than twenty years of experience in various IT leadership roles, most recently led Microsoft’s Services Modernization efforts. Hensel’s background includes emphasis on human-centered design thinking, cross-cutting team alignment and working iteratively with customers to drive business value and innovation. Hensel has led global, multi-disciplinary teams in the development of products and service delivery, including development of digital transformation, modernization and automation strategy. He will be taking an 18-month civic leave of absence from Microsoft to assume the CCSO role.

In his new role, Hensel will be responsible for ensuring appropriate integration of technology into business processes to ensure agencies perform at an optimal level. He will also be responsible for developing a Voice of Customer program and elevating connectedness and advocacy for business owners across state government in identifying and executing on business goals.

Hensel holds a Master of Business Administration with a concentration in Management Information Systems from the University of St. Thomas in St. Paul, MN. He received his Bachelor of Science in Business Administration from the University of Wisconsin in Menomonie, WI. His start date is July 20.

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C O N T A C T :

Kelly Ivahnenko     |     701-955-3207

krivahnenko@nd.gov
 

Jecca Geffre     |     701-955-0304

jrgeffre@nd.gov