A new Project Management SLA has been created. In conjunction with ITD’s Enterprise Service Levels, it acts as a Service Level Agreement between ITD and all customers utilizing Project Management as a Contracted Service.
The terms of the document were initially agreed upon by ITD and the Architecture Review Board on November 13, 2013. The SLA includes five main sections:
A project is a temporary endeavor undertaken to create a unique product, service, or result. Project Management is the application of knowledge, skills, tools, and techniques to project activities to meet the project requirements.