Posted: Nov 21, 2013

A new Project Management SLA has been created. In conjunction with ITD’s Enterprise Service Levels, it acts as a Service Level Agreement between ITD and all customers utilizing Project Management as a Contracted Service.

The terms of the document were initially agreed upon by ITD and the Architecture Review Board on November 13, 2013.  The SLA includes five main sections:

  1. Service Description
  2. ITD Responsibilities
  3. Optional Services
  4. Customer Responsibilities
  5. Project Checklist