Posted: Nov 21, 2013A new Project Management SLA has been created. In conjunction with ITD’s Enterprise Service Levels, it acts as a Service Level Agreement between ITD and all customers utilizing Project Management as a Contracted Service.
The terms of the document were initially agreed upon by ITD and the Architecture Review Board on November 13, 2013. The SLA includes five main sections:
- Service Description
- ITD Responsibilities
- Optional Services
- Customer Responsibilities
- Project Checklist